What are the responsibilities and job description for the Senior IT Support Technician position at Kortek Solutions?
Job Description
IT Support Technician - Be Our Local Vegas Tech Hero!
Do you thrive in a fast-paced environment, solving IT challenges for diverse clients? Are you a master of both phone and hands-on support, ready to join a successful team? If so, you might be our next IT Support Technician!
About Us:
For 30 years we have been a thriving small IT MSP (Managed Services Provider) serving Las Vegas and surrounding areas. We pride ourselves on being the one-stop shop for IT solutions for small and mid-sized businesses, from legal firms to real estate agencies. We offer a full range of services, from project design to security, helpdesk support, and network management.
What You'll Do:
Company Description
Our President and CEO founded the company in 1993 to provide information technology solutions to small and medium-sized businesses. More than 30 years later, we have not only flourished as one of Southern Nevada’s leading Information Technology (IT) service firms, but it has also become the go-to source for companies with challenging IT needs and those seeking the ultimate in IT expertise.
Our President and CEO founded the company in 1993 to provide information technology solutions to small and medium-sized businesses. More than 30 years later, we have not only flourished as one of Southern Nevada’s leading Information Technology (IT) service firms, but it has also become the go-to source for companies with challenging IT needs and those seeking the ultimate in IT expertise.
IT Support Technician - Be Our Local Vegas Tech Hero!
Do you thrive in a fast-paced environment, solving IT challenges for diverse clients? Are you a master of both phone and hands-on support, ready to join a successful team? If so, you might be our next IT Support Technician!
About Us:
For 30 years we have been a thriving small IT MSP (Managed Services Provider) serving Las Vegas and surrounding areas. We pride ourselves on being the one-stop shop for IT solutions for small and mid-sized businesses, from legal firms to real estate agencies. We offer a full range of services, from project design to security, helpdesk support, and network management.
What You'll Do:
- Diagnose and fix system and application issues across equipment, network, software, and user knowledge
- Provide Tier 1 & 2 phone, and remote support, keeping client satisfaction paramount
- Multitask efficiently, manage documentation, and communicate clearly with clients and colleagues
- Document thoroughly, log time entries, and switch gears between desktop, server, and network support
- Be available for on-site visits in Las Vegas & Henderson areas
- Live in Las Vegas, NV
- Non-Smoker
- Reliable transportation with clean driving record and insurance (mileage reimbursed)
- Minimum 4 years of experience providing technical support via phone, email, and in person
- Windows 10/11 and macOS installation, configuration, and troubleshooting
- Windows Server 2016 & above installation and configuration
- Printer management and troubleshooting
- Troubleshooting hardware components like video cards, NICs, and hard drives
- Microsoft 365 desktop and cloud applications
- DNS, DHCP, and commands like ping, tracert, nslookup, robocopy
- Sonicwall Firewalls (or Cisco), routing, NATing, VPNs
- Managed switches, VLANs
- Technical process and procedure documentation
- Explaining complex IT issues clearly and proposing solutions
- Teamwork and independent work ethic
- Staying current with technology trends
- Cloud and web services, TCP/IP configuration, and troubleshooting
- (Bonus) Windows Server and Active Directory, GPOs, Windows Deployment Services
- (Bonus) Hyper-V, VMWare, and other virtualization platforms
- (Bonus) Office 365, Exchange Online, Teams, Intune & Entra AD
- Strong knowledge of Windows and Mac OS, hardware, and troubleshooting
- Excellent problem-solving and organizational skills
- MSP Ticketing system experience (Connectwise Manage, AutoTask)
- Willingness to learn and think creatively
- Punctuality, attention to detail, and excellent customer service skills
- 4 years of professional IT experience (not contract work)
- AS/AA or BS/BA in Computer Science, Information Systems, or related field
- Microsoft certifications (MCP, MCSE) Office 365, Azure
- Fully paid health insurance for the employee
- PTO time and IRA
- Exciting opportunity to grow with a successful company
- Positive and collaborative work environment
Company Description
Our President and CEO founded the company in 1993 to provide information technology solutions to small and medium-sized businesses. More than 30 years later, we have not only flourished as one of Southern Nevada’s leading Information Technology (IT) service firms, but it has also become the go-to source for companies with challenging IT needs and those seeking the ultimate in IT expertise.
Our President and CEO founded the company in 1993 to provide information technology solutions to small and medium-sized businesses. More than 30 years later, we have not only flourished as one of Southern Nevada’s leading Information Technology (IT) service firms, but it has also become the go-to source for companies with challenging IT needs and those seeking the ultimate in IT expertise.
IT Support Technician - Tier I
Executech -
Las Vegas, NV
Senior Technologist
Mission Support and Test Services, LLC -
Amargosa Valley, NV
Senior Engineer
Mission Support and Test Services, LLC -
Amargosa Valley, NV