Manager, Automation CoE

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KPMG is currently seeking a Manager, Automation COE to join our Operations team.

Responsibilities:

• Responsible for developing roadmaps and design automation technologies to align with business needs; Seek and build relationships to enhance delivery and better understand, identify and work through issues
• Design automations based upon requirements, including inputs, process, outputs, exception paths and error handling; Define and design business benefits, ROI and funding requirements for portfolio automations
• Maintain proficiency on automation tools including recommendations, processes and procedures, and track enhancements; contribute to reference architecture definition and maintenance as well as improving standards, guidelines and leading practices
• Direct teams in a matrixed organization with regard to improving platform delivery as it relates to delivery management; interface with business clients and technology staff to implement solutions that meet business needs
• Improve infrastructure designs continually through research and adoption of new products and automation technologies for the purpose of lowering cost, easing management burden, increasing consistency or providing performance improvements
• Maintain up to date knowledge of industry trends and developments in areas including generative AI, RPA, process mining, etc.

Qualifications:

• Minimum eight years of recent experience in managing portfolio automations, qualifying use cases for automation and building pipeline of high value automations; with minimum one year of experience with process mining, task mining and process monitoring tools such as Celonis, WalkMe or Fortress IQ
• Bachelor's degree from an accredited college or university
• Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
• Effective trouble shooting and organizational skills and ability to work on multiple projects simultaneously
• Able to participate in resource planning processes based on defined organizational plans
• Demonstrated knowledge and application of automation solutions which leverage best suited methodologies, practice and experience with automation concepts, tools (such as Automation Anywhere, Blue Prism, or others) and SDLC preferred

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