Network Ops Center Analyst

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Network Ops Center Engineer to join our Digital Nexus Technology organization.

Responsibilities:

• Provide 24/7 network/system support and monitoring for business-critical environments; the role is currently a weekend night shift, Friday through Sunday from 7 p.m. ET to 7 a.m. ET with alternate Thursday nights
• Monitor, evaluate alerts, create/resolve/escalate incidents within SLAs, and interact with respective teams and observe incidents closely until resolved
• Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution; troubleshoot at OS level of Windows, Linux servers, and networking nodes
• Use standard runbooks to mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary; participate and track incidents from inception to resolution, including root cause analysis
• Support continuous improvement to monitor services and internal processes for resolution of production incidents and support requests
• Apply tools and techniques to proactively search for and document potential issues in production environments; work with other team resources to ensure the highest possible quality of service

Qualifications:

• Minimum one year of recent experience supporting end user systems, Desktops, Servers, and Network troubleshooting
• Bachelor's degree from an accredited college or university is preferred; relevant technical certifications are preferred
• Must have knowledge of help desk platforms such as Service-Now and Remedy as well as monitoring platforms and analysis applications such as Nagios, SCOM, SolarWinds, Splunk, AppDynamics; knowledge of databases such as SQL Server, Oracle, PostgreSQL, and Hadoop is required
• Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and teamwork
• Ability to build productive relationships with peers; flexibility to provide shift coverage when needed
• U.S. Citizenship is required

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