What are the responsibilities and job description for the Service Delivery Manager position at KPMG?
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking a Service Delivery Manager to join our Global Information Technology Group which is part of KPMG International.
Responsibilities:
- Owns IT service management (ITSM) processes and ensure the ongoing adherence and adoption through compliance reporting and education
- Manage the service provided by Supplier teams working with the Global Service
- Management Office to ensure management and governance of IT Service Management processes
- Provide ongoing input into continuously improving service management processes and implementation within ITSM tools
- Develop quality metrics (Power BI) for service management processes lifecycle management, analyze data and implement quality improvements
- Run or ensure management of major incident management investigations to facilitate the resolution of major incidents 24 x 7 x 365; act as an escalation point for all ITSM Process and Tool management activities
Qualifications:
- Minimum seven years of recent IT experience with minimum four years of recent professional experience in IT Service Management
- Bachelor’s Degree from an accredited college or university or equivalent work experience
- Strong knowledge and experience working with Power BI is a must; additional reporting experience is a plus
- Experience managing service management processes, policies, procedures, and guidelines
- Knowledge in industry standards, related to areas defined in ITIL, Lean Six Sigma, COBIT, ISO 20000, DevOps is a must
- Good knowledge of cloud technologies, primarily Microsoft Azure Technologies
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).