Full-Time: Media Services Coordinator

The Media Services Coordinator (MSC) is at the frontline of support for radio programming and audio productions across all KQED content units. The MSC supports KQED production staff in a hybrid environment, working both at our recently remodeled studios and at home. The MSC is a liaison between these content creators and our engineering and operations teams. While there are opportunities for the MSC to work from home, this is an in-person position. This position requires expertise in our studio operation. The MSC has administrative responsibilities in several media asset management systems and digital audio workstations.

The MSC also helps develop, document, and implement workflows to ensure a successful system for managing scripts, media, and metadata. This person trains users and updates the proper workflow protocols as needed.

Additionally, the MSC assists the Media Operations Manager in coordinating field audio equipment and troubleshooting equipment issues.

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling. 

We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color,  people with disabilities, and LGBTQIA people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

The mission that drives us:

KQED provide citizens of Northern California with a community-supported alternative to commercial media.   We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in KQED's newly renovated headquarters and working remotely. KQED requires employees to be fully vaccinated against COVID-19.

Salary Range: $66,000-$82,000 Annually

Essential Functions:

• Develop expertise in the editorial and production workflow systems for the KQED newsroom in both radio and podcasting units, and for segmented digital audio; assist the Media Operations Manager in troubleshooting problems in those systems; and communicate solutions among the engineering, operations, and editorial teams
• Assist the Media Operations Manager with responsive user support and communication; train new and current employees in audio-related content systems and workflows; explore new technologies in collaboration with editorial and technical staff; work with outside vendors to implement and test system improvements
• Help manage media asset organizing and archiving functions, as well as day-to-day operations, in two media asset management systems
• Maintain an online database of audio equipment for both operations and editorial staff, and help manage equipment checkout

Other Job Functions:

• Assist engineering and technical staff with system installation, configuration and upgrades
• Help administer database user accounts in conjunction with Radio Engineering, including permissions and workgroup roles
• Assist radio engineering in developing and implementing database migration and purge rules
• Consult with Product teams to shape new News applications and services
• Participate in on-call support rotation for after-hours emergencies
• Perform other duties as assigned.

Knowledge/Experience Required:

• 3 years’ experience in a mid- to large-scale media production environment
• Experience in a busy news environment
• Experience with integrated media production and editorial management systems such as Dalet, Evolphin, or other Media Asset Management system
• Experience with digital audio workstation applications such as Pro Tools, Audition, Logic
• Strong computer, database, and file management skills
• Excellent written and verbal communication skills, particularly with instructional and tutorial documents
• Ability to analyze and deconstruct work processes into discrete functional units
• Ability to dynamically manage and prioritize both short- and long-term projects
• Ability to remain calm in high-pressure time-sensitive situations
• Experience training others in workflow and procedures
• Creative problem solving

Knowledge/Experience Desired:

• Project management experience
• Experience with Creative Cloud and Dropbox

Let us tell you more about our benefits:

Whether you’re single, married, have children, are in a domestic partnership or anything in between, we have you covered. Employees at KQED enjoy a family-friendly workplace offering paid time off, paid holidays, paid parental leave, family medical leave benefits, comprehensive health/vision/dental and commuter benefits as well as a 403(b) plan. KQED encourages diversity, openness and offers training to support personal and professional development. In addition, we are proud to offer Employee Resource Groups, wellness programs as well as free KQED membership.

Salary : $66,000 - $82,000