Operations Manager

Job Title: Operations Manager

Reports to: Program Director

FLSA Status: Exempt

Location: Prince George’s County, Maryland

SUMMARY: KRA seeks an Operations Manager to provide day-to-day program operations oversight, service-delivery oversight, and continuously improving robust and efficient business processes that will provide excellent customer service and deliver positive performance outcomes for all projects awarded by the Client PGCDSS.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide day-to-day operational guidance to staff and manage daily operations to foster a positive, innovative and productive environment.
• Ensure all contract-established outcomes are met and carried out in accordance to PGCDSS policies and procedures.
• Serve as liaison to partners, employers, training programs and the participants.
• Facilitate training and orientation of new employees. Continuously monitor staff performance, and recommend and document disciplinary action
• Be a positive role model for staff- motivate and encourage participants.
• Adhere to Federal, State, and Contractor guidelines.
• Attend meetings, trainings, seminars and workshops as directed.
• Provide other related duties as required and directed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Strong organizational and time management skills.
• Strong interpersonal and staff management skills.
• Strong presentation skills.
• Must be resourceful and able to work independently as well as in a team setting.
• Excellent analytical, verbal and written communication skills.

EDUCATION and/or EXPERIENCE:

• A Bachelor’s degree or higher in business, public administration, behavioral science or a related field from an accredited college or university preferred; and/or a minimum of three (3) years’ experience in operations of Workforce Development programs;
• Applicants must be highly motivated, disciplined and accountable self-starters;
• Capable of identifying staff and customer needs;
• Provide a high level of professional expertise, including excellent relationship building and leadership skills;
• Ability to apply principles of sound planning and organizational management;
• Works well in partnerships with representatives of government and community organizations;
• Displays a high level of effort and commitment to project and customer goals.
• TANF experience

• Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
• Demonstrated competencies in communication, strategic planning, problem solving, financial management and team leadership.
• Experience working with adults in the workforce system and those disconnected from services.
• Knowledge of TANF, SNAP, NPEP, and foster/TANF youth customers and challenges

OTHER SKILLS AND ABILITIES: Personal computer literacy required including the ability to navigate the Internet and a basic familiarity with Microsoft Office (Word and Outlook). Additionally, the applicant has the ability to learn and efficiently utilize various case management software programs.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.