Desktop support technician

Company DescriptionKRG technologies is a staffing firm located in Valencia,CAJob DescriptionPosition : Desktop support technicianLocation: Great Falls, MT. Duration : ContractJOB DESCRIPTION: For Desktop support technician:Minimum of 2 years’ technical experience in providing Field Support which includes:PC hardware repair (Dell/HP)Windows system supportOS X Support (10% of techs should have this skill)Software installation/troubleshootingPerforming Tech RefreshMobile device support (iOS/iPhone/iPads) – excluding warranty hardware repairNetworkingAsset tracking Stock room managementBasic support in Video conferencing equipmentGeneral Core Competencies to be considered when hiring: Customer focused – Customer is #1 AttitudePersonal accountability for resultsDetail orientedStrong analytical and troubleshooting skillsHigh integrityA minimum of two confirmed references is preferred.The following educational/technical certifications are preferred:Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support Dell/HP hardware certificationsTechnical certifications (e.g. A , MCDST, MCP, MCSA, etc.).Candidate has a professional appearance (i.e. grooming, clothing, etc.).Roles and Responsibilities:Desk Side EngineerAccurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.Anthem owned equipmentApple support – Smart hands and feet, also coordination w Anthem Apple team.Questions about nonstandard equipment should be brought to HCL management’s attentionTroubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote supportUpdate the tickets in ITSM & work on tickets within the defined service levelsAppropriate notes requiredHOLD reason notes requiredMissed schedule date notes requiredTicket transfer reason notes requiredIdentify tickets that should be project and provide info to the Project Management teamUpdate TAMIT (SNOW) Asset Database for each hardware interaction.While at an associates desk, check other assets at the desk and update asset database100% compliance requiredAsset salvage runs scheduled by the Stockroom Tech/FST.Reimaging computers/hard drives in accordance with customer standardsAdditional InformationAll your information will be kept confidential according to EEO guidelines.