Membership Services Representative

Job Title: Membership Services Representative

Department: Membership Services

Business Unit: Major League Fishing (MLFLW, LLC)

Location: Benton, KY

Reports To: Scott Ellison, Membership Services/Marketing Manager

Employment Type:  Part Time – Hourly –Non- Exempt

Supervisor Position: No

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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), Altitude Sports & Entertainment, Major League Fishing, Winnercomm, Outdoor Sportsman Group and SkyCam. 

Major League Fishing (MLF) is the world’s largest tournament-fishing organization, producing more than 250 events annually at some of the most prestigious fisheries in the world, while broadcasting to America’s living rooms on CBS, the Discovery Channel, the Outdoor Channel, CBS Sports Network, the World Fishing Network and on-demand on MyOutdoorTV (MOTV). Headquartered in Benton, Kentucky, the MLF roster of bass anglers includes the world’s top pros and more than 30,000 competitors in all 50 states and 13 countries. Since its founding in 2011, MLF has advanced the sport of competitive fishing through its premier television broadcasts and livestreams and is dedicated to improving the quality of life for bass through research, education, fisheries enhancement and fish care. 
 

Nature of Work:

The Membership Services Representative is responsible for handling daily inbound and outbound calls and processing tournament entries.

Examples of work performed:

• Answering inbound calls to enter tournaments.
• Making outbound calls related to tournament entries.
• Assisting the Membership Services/Marketing Manager with field balancing and related processes.
• Data entry. 
• Additional duties as assigned.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority. 

Working Conditions & Physical Demands:

• In office. 
• Typical office conditions. 

Qualifications:

• Minimum
  1. High school graduate or 3 years of relevant experience in related field. 
  2. Applicants must meet minimum qualifications at the time of hire.
• Preferred
  1. Associate degree or higher in marketing, business administration, organizational communication, public relations or related discipline.
  2. Experience working in the tournament fishing industry. 
  3. Experience working in the hospitality industry. 
  4. Experience working in a membership-based organization. 

Competencies/Knowledge, Skills & Abilities:

• Ability to maintain a positive attitude and demonstrate professionalism.
• Ability to maintain a high level of confidentiality.
• Ability to complete work accurately and in a timely manner.
• Ability to work independently & in a group setting and demonstrate good judgment.
• Ability to communicate effectively orally and in writing.
• Possesses excellent interpersonal skills and creativity. 
• Ability to multi-task, prioritize and adapt to changing environments.
• Microsoft Word and Excel proficiency.
• Customer Relationship Management software experience.
• The ability to organize, process and analyze a large amount of data and act on it in a timely manner.

Benefits:

• 12 paid company holidays
• 401K plan  

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.