Beverage Steward (688)
Job Posting for Beverage Steward (688) at KROGER.COM - Westgate
Position Summary:
Provide our customers and associates with exceptional customer service and with a safe and clean environment to ensure the customer’s return visit. Responsible for pricing, stocking, and rotating merchandise in the Grocery department and following established quality standards. Provide information on products to aid customers in purchasing wine and beer products. Embrace the Customer 1st Strategy by delivering and encouraging other associates to deliver excellent customer service.
Essential Job Functions:
Achieves the targeted customer and associate experience through the Customer 1st Strategy
and 4 Keys:
- Commitment to providing customer service that makes both internal and external customers feel welcome, important and appreciated.
- Responsible for conducting yourself in a professional manner, displaying a positive attitude, speaking highly of the company in the presence of customers.
- Ensure all customer inquiries are resolved promptly and effectively in a positive and professional manner.
- Label, stock, and inventory department merchandise.
- Maintain familiarity with foreign products names, pronunciation and meaning of applicable manner.
- Understand product location to find merchandise for customers.
- Assist with ensuring all department fixtures and equipment are properly utilized and maintained.
- Maintain cleanliness of counter, cases and coolers.
- Adhere to all company, local, state, and federal laws and guidelines.
- Make a conscious effort to prevent shrink and profit loss in the department.
- Work in compliance with all safety guidelines. Correct or identify unsafe conditions.
- Report product ordering/shipping discrepancies and equipment malfunctions to the department manager.
- Prepare and submits seasonal critiques for the sales and merchandising supervisor.
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Behaviors/ Skills:
Some of the Behaviors needed to successfully perform this position are:
Leadership Behavior:
- Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
- Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
- Leads Through Positive Influence - Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
- Executes With Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
- Safety Awareness - Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications:
- Must be 21 years of age.
- Able to maintain composure during stressful situations.
- Effective communication skills.
- Knowledge of basic math.
- Able to be flexible.
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Salary.com Estimation for Beverage Steward (688) in Ann Arbor, MI
$54,481 to $76,581
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