Server

POSITION DESCRIPTION

POSITION TITLE: Deli Server

ACCOUNTABLE TO: Deli Manager/ Deli Merchandiser

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PRIMARY OBJECTIVE

To provide customer service and food preparation support to the Deli.

NATURE AND SCOPE

Emphasis in this position is on providing prompt, courteous and accurate service

to customers as well as proper preparation and display of product. Primary learning

challenge is in product knowledge, case sets, tray assembly and equipment use. Position

requires ongoing moderate to heavy lifting, walking, standing, operation of Deli

equipment, exposure to hot surfaces and oils, social skills, judgment/decision making,

reading, writing, and math. Position functions and work hours may vary according to

business needs. Assignments and work direction are provided by the Deli Manager, Deli

Merchandiser or person in charge.

ESSENTIAL POSITION FUNCTIONS

1. Provides friendly and efficient customer service by demonstrating sincerity,

patience and respect in all customer interactions.

2. Throughout the store, greets customers in a genuine and friendly manner. Learns

customer names and uses them respectfully in greetings.

3. Assists customers throughout the store by:

• Escorting them to products they are looking for
• Loading or unloading heavy items and assisting with products that are out

of reach

• Offering product and/or recipe suggestions and recommendations
• Responding to customers’ questions and requests in a timely manner
• Treating them as the most important people in the store

4. Sincerely thanks customers for their business and choosing our store.

5. Demonstrates teamwork to ensure customer satisfaction and a pleasant working

and shopping environment.

6. Assists with food preparation

-Properly shaves and slices meats and cheeses

-Ensures proper handling, sanitation, freshness, and quality of all product

-Ensures proper assembly and recipes for all food

-Follows tare weight procedures

7. Provides customers with accurate, prompt and courteous service

-Processes orders with proper quantities, quality and price

Deli Clerk Page 2

-Promotes product through suggestive selling

-Utilizes correct procedures for credit returns or exchanges

8. Fills and rotates Deli cases and displays

-Ensures cases and displays are full, clean and attractive

-Maintains proper refrigeration and handles product properly to avoid damage

-Code dates product and separates outdated or unfit product

9. Breaks down the department and performs cleaning duties

-Washes/changes salad bowls

-Breaks down, washes and sanitizes and sharpens slicers

-Cleans cases, ovens and fryers

-Sweeps and mops floors

-Uses personal protective devices (cut resistant gloves, chemical resistant

gloves,chemical splash goggles, poly gloves)

Functional Requirements

Frequent: Physical - lifting/carrying 5 to 50 lbs., pushing/pulling 500 to

1500 lbs., walking on uneven ground, turning, standing,

reaching, stooping/bending, equipment operation (pallet jack,

highboy cart, box cutter, tongs, scales, register, steamer, slicer, wrapper,

knives, broaster, chicken fryer, chicken hot case, food processor, pizza

oven)

Mental - reading, judgment/decision making, memorization, math,

Writing, social/verbal interaction

Environmental - exposure to hot equipment and cooking oil

• Occasional: Physical - lifting/carrying more than 50 lbs., equipment

operation (compactor, coffee pot, ice machine)

10. Follows all store and department policies and procedures

11. Education and/or Experience

-High school education (or concurrent enrollment in an educational institution)

preferred but not required

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Physical Setting:

• Fast casual restaurant

Schedule:

• Night shift
• Weekend availability

Ability to commute/relocate:

• Oconomowoc, WI 53066: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: One location