Assistant Store Leader

We are searching for a new Assistant Store Leader to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule.

Job description:

To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as an assistant manager. A passion for customer service and team mentoring is also a plus.

Assistant Store Leader Responsibilities:

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.

ESSENTIAL JOB FUNCTIONS:

• Assist store manager and associates in the achievement of a favorable customer shopping experience
• Lead teams in the planning, implementation, and execution of merchandising and operating initiatives
• Work with department leaders and associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, and other targeted goals
• Drive sales working with department leaders to maximize sales and profits, reduce shrink and improve each store department’s contribution
• Assist the store manager in the regular store-level financial performance discussions to include developing budgets and other targeted goals with store associates
• Utilize coordinators and other field staff to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans
• Promote and support strong relationships with local community organizations in the surrounding area in which the store operates
• Build a proactive and productive relationship with union representatives and business agents, if the store is covered by a collectively bargaining agreement
• Serve as liaison providing feedback to Store Manager, District Manager and Coordinators on the effectiveness of Division merchandising and operational plans/programs
• Assist the store manager in the hiring, onboarding, development and associate relations responsibilities
• Reduce turnover and increase retention
• Provide timely feedback to department leaders and associates on individual and department performance
• Assist with the management of labor and supply costs daily to meet customer service and financial targets
• Technical/Professional Knowledge, Compliance and Skills – Achieve a satisfactory level of technical and professional skills or knowledge in position and/or related areas; keep up with current developments and trends
• Ensure associates and location comply with laws and regulation applicable to the company
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Assistant Store Leader Requirements:

• High school or equivalent education level.
• Must be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Be a team player.
• Be dedicated to great customer satisfaction and a great customer experience.
• Preferred experience as an assistant store manager or with retail store management.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Retail management: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: Multiple Locations