Department: JDMS Operations
Post End Date: 01/11/2023
Position Type: Employee
Position Reports To: District Manager
Position Supervises: N/A
Pay Level: 8
FLSA Status: Exempt
Position SummaryAssess each store's ability to exceed customer expectations for ease of shopping, service, variety, freshness, cleanliness, food safety and regulatory conditions. Serve as the subject matter expert and liaison with Retail Operations to provide feedback on the effectiveness of the Enterprise operational plans/programs, systems and/or application opportunities. Work with store management to identify store opportunities, analyze reports and make recommendations to improve sales, shrink, safety, profit and the customers shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions
Analyze store operations data to identify opportunities and work with retail operations department/ store leaders to take corrective actionAssist district managers in monitoring/troubleshooting issues affected by various applicationsEnsure implementation of division marketing plan and operation initiatives to improve overall customer experienceDiscuss store and department financial performance (e.g., sales, shrink, labor expenses, etc.) and other targeted goals with district manager and store leadersEnsure the effective implementation of technologies and upgrade releases and the use of systemsAssist and monitor the installation, training, and follow-up of new equipment and/or work methodsPartner with district manager/ store leadership to ensure stores operate within the expense goalsReview operational measures (reports, scorecards) with store leaders and district managerMonitor competitive situations and significant activitiesEnsure compliance with federal, state and local laws, and company policies and standards on applications and/or programsMonitor and support Food Safety, Safety and Sanitation best practicesTravel to various store locations to provide necessary supportMust be able to perform the essential job functions of this position with or without reasonable accommodationMinimum Position Qualifications
3 years of management experienceAny experience successfully identifying, adopting and leading change initiativesAny proven success facilitating meetings varying in size and scopeExcellent oral/written communication skillsProficient in Microsoft OfficeStrong skills in leadership, interpersonal relationship building and the development of othersDemonstrated ability to work collaboratively with committees and peer groupsStrong analytical, conflict management and problem resolution skillsProven success facilitating meetings varying in size and scopeAbility to learn and enhance knowledge and skills in various job-related areasAbility to recognize and protect highly confidential informationDesired Previous Experience/Education
Bachelor's DegreeTraining curriculum facilitation certifications2 years of experience as assistant store leaderAny division ELMS manager, expense and sustainability manager experience
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: Other
Required Travel: Up to 100%
Required Certifications/Licenses: None
Regions: Midwest
States: Ohio
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