Starbucks Barista

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Store Position

ProfilePosition Title: Coffee Shop Clerk

Enterprise Job Code:

Department: Deli Department

Position Reports To: Store Management

Position Supervises: N/A

FLSA Status: Non-Exempt

Profile last updated: April 3, 2014

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Role model and demonstrate the company's core values of respect, honesty, diversity, inclusion and safety of others.

Promote trust and respect among associates, with a positive attitude.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

Collaborate with associates and promote teamwork to help achieve company/store goals.

Adhere to all local, state and federal laws, and company guidelines.

Prepare beverage selections to recipe and standards and to customer's requests using proper equipment.

Tender transactions using company best practices.

Offer product samples to help customers discover new items or products for which they inquire about.

Inform customers about coffee shop specials.

Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.

Recommend coffee shop items to customers to ensure åey-get the products they want and need.

Use all equipment in coffee shop such as the refrigerators, freezers, s}icers, and ovens according to company guidelines.

Adequately prepare, package, label and inventory ingredients in merchandise.

Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

Properly use kitchen equipment, espresso mach_ine, blender, computerized scale, steamer, etc.

Label, stock and inventory department merchandise. Do they have to do this as well?

Report product ordering/shipping discrepancies to the department manager.

Stay current with present, future, seasonal and special ads.

Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Some of the Behaviors needed to successfully perform this position are:

Leadership Behaviors:

Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in m_ind, exceeds customers' expectations, gains customers' frust and respect.

Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

Achieves results th'rough teamwork — Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

Leads through positive influence — Demonsfrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

Provides clear and strategic direction Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to-visualize and plan for the future, understands the industry and marketplace.

Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Mininium: -PoSitiön Qualifiéäti(ins.

Must be 18 or older

Ability to handle stressful situations

Effective communication skills

Knowledge of basic match (counting, addition, subtraction)

Retail experience

Second language (speaking, reading, and/or writing)

Potential Career Path frOin-this- OSition:

Coffee Shop Lead Clerk Department Manager Other clerk positions

• KERWIIT

0350002

Job Types: Full-time, Part-time

Pay: $10.25 - $11.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Coffee shop

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location