STORE/LEAD OFFICE CLERK

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt
 

Position Summary:

Provide exceptional customer service in a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Provide administrative support to the Store Management team. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Coordinate routine emails, calendar entries, meetings, travel and various other assignments.
• Provide customer service that makes both internal and external customers feel welcome, important and appreciated.
• Produce and assemble materials and documents needed for meetings, training sessions and presentations.
• Transcribe and/or composes letters, memos, and reports as required.
• Read and understand financial reports, customer tracker and work accurately with numbers and recap information as needed.
• Prepare and distribute information as directed to Store team within the division.
• Communicate with store and district office within region as directed.
• Assist with administrative portions of the hiring process.
• Print and respond to product recalls.
• Communication of web based learning (WBL) training, benefit Information and additional associate information.
• Manage associate records.
• Follow all company policies and procedures in regards to safety.
• Tender customer transactions in quick and efficient manners.
• Promote for sale to our customers any current charitable promotions.
• Stay current with present, future, and special ads.
• Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handlevarious tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkoutprocedures according to company.
• Understand and adhere to the company's limits on cash shortages and works honestly and effectively to control loss.
• Understand and adhere to shrink guidelines as it relates to front end operations.
• Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks)
• Maintain a clean and organized work station.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Excellent administrative and organizational skills
• Ability to remain confidential.
• Proven experience with Microsoft Office Suite
• Ability to handle confidential information
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization
• Excellent communication skills and diplomacy when dealing with people
• Ability to work as part of a team in a fast-paced environment
• Knowledge of basic math

Desired Previous Job Experience:

• Previous administrative experience.
• Customer service experience.

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): Day; Evening; Overnight
Regions: Midwest

States: Ohio
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
 

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OH || Wilmington || 1230 Rombach Ave || 45177 || Kroger Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None