Work From Home Customer Service Representative

Who We Are

We’re the friendly voices on the other end to answer all your questions. Our high functioning Voice Member Support Specialist respond to all inquiries and assist members via inbound calls. Specializing in providing product and services information as well as assist with billing inquiries, product sales, website and app technical assistance, and membership retention.

What You Will Do

Work from a remote location (e.g., your home) that is quiet and free of distractions.

• Provide support to the member servicing various product questions and/or issue resolution via inbound calls.
• Provide timely, efficient and accurate follow up to user questions or issues.
• Answer incoming member calls regarding billing issues, product problems, service questions, and general concerns.
• Serve as a champion of the brand and help save membership through excellent communication and brand awareness.
• Responsible for maintaining a high level of professionalism working to establish rapport with every member.
• Update member information in multiple member databases depending on member need.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Key Performance Measurement

• A score card that reflects performance on agent satisfaction, issue resolution, quality assurance scores, data accuracy & service speed.
• Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches.
• Management observation regarding attitude, diligence, team contributions, and willingness/ability to learn new skills and information.
• Other key metrics resulting in positive member impact.

Who You Are

Here’s what you need to bring to the table:

• High School or GED Diploma
• Excellent written communication skills; attention to detail, data accuracy and speed.
• Ability to navigate multiple technology systems.
• Interpreting data and questions to create first contact resolution.
• Problem analysis and problem-solving.
• Adaptability in a fast paced changing custome service environment.
• Well-versed in fast response data entry communication
• Must have excellent grammar, punctuality, speed and the ability to thrive in a complex organization.
• Must be able to think proactively and to collaborate effectively.
• Must have high speed internet (50MBPS or greater)

REQUIREMENTS

Fun. Flexibility. Growth.

Are you looking for a fun and exciting environment, a flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. Here, you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family, and happiness.