Data Center Support

Data Center Support:

· Daily Data center walk through: identify, document and address alert lights on servers/systems

· UCS Manager hardware alerts: Login to each FI using UCS manager and review alerts. (Open CISCO case, generating tech support logs and uploading them to the CISCO portal)

· IBM P-Series alerts: Daily Login to HMCs to review alerts. Open case with IBM support to address failure.

· Oracle T-Series alerts: Daily login to ILOMs to review alerts. Open case with Oracle support to address failure.

· Physical systems installation for technology refresh and new projects

· Troubleshooting and resolving hardware failures

· Physical systems decommission and removal from data centers.

· Retired systems disposal process – SIMS Recycling

· Failed HDD and retired systems HDD destruction process – SIMS Recycling

· Manage allocating IP addresses for VMs and blade servers and maintain tracking documentation

· Install SSL certificate on IBM Blade Center Management Module.

· Vendors access into the data center for service (Dell/EMC, Oracle, IBM, Curvature, Cohesity, CISCO, NetApp)

· RCO Tape Operations - Tape movement to and from offsite storage / Re-Call from Iron Mountain.

· Annual power redundancy tests – “All hands on deck” for this activity

· Annual data center power down for electrical maintenance.

· Manage cabinet/rack space and validate available power, network and fiber ports for new and refresh equipment installations. Coordinate requirements with Franklin Templeton General Services team.

· Participate in annual DR exercise

· Annual Tape Movement Audit

· Upgrade IBM HMC Operating System.

· Hands and eyes support for network equipment and storage Devices

· Data Center cleanliness and cable management in the cabinets.

· 7 x 24 x 365 On Call: High severity incident response for troubleshooting Priority 1 and Priority 2 Incidents.

Job Types: Full-time, Contract

Salary: $22.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rancho Cordova, CA 95670: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location