What are the responsibilities and job description for the Dispatcher position at KTI LTD?
As a Dispatcher you will assist with everyday administrative and customer service needs. The ideal candidate must be an excellent communicator, be able to remain calm and composed, especially in emergency situations. The Transportation Dispatcher Assistant will act as the point of contact for emergency and non-emergency calls. You will receive requests, transmit messages, and track Loads. Must be able to multi-task and take the appropriate action with little supervision. Transportation experience preferred.
Dispatcher
- Answering phones and communicating in a professional manner Follow all Company policies, procedures, and processes
- Perform scheduling of loads that are tendered High level of customer service to assigned drivers and establish a good working relationship with each driver.
- Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth ensuring optimum driver/unit performance
- Accountable in making sure that drivers are contacted, and have accurate and timely information for pickup and delivery Monitoring driver’s in-transit to verify on-time delivery
- Communicating pick-up and delivery exceptions with Planner-Dispatcher/Driver Manager/Regional Hub Manager and other facilities/personnel
- Ensure driver’s bills of lading, trip sheets, and other appropriate documents match.
- May be required to be on an “on call” rotation
- The ideal candidate must be an excellent communicator, be able to remain calm and composed, especially in emergency situations. You will act as the point of contact for emergency and non-emergency calls. You will receive requests, transmit messages, and track Loads.
- Must be able to multi-task and take the appropriate action with little supervision.
- Transportation experience preferred.
- Accountable in making sure that drivers are contacted, and have accurate and timely information for pickup and delivery
- Monitoring driver's in-transit to verify on-time delivery
- WORK EXPERIENCE Requirements:
- High school diploma/GED
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Detail-oriented
- Exceptional Customer Service experience, phone etiquette, and the ability to negotiate
- Must be computer literate. Working knowledge of Microsoft Office suites, email
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of Transportation terms
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Vision Insurance
- Paid time off
- Paid Holidays
- Performance Bonuses
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
Job Type: Full-time
Pay: $35,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $35,000 - $44,000
