What are the responsibilities and job description for the Automotive Service Advisor position at Kunes Auto Mall?
Kunes Auto Group of Sycamore is looking for experienced Automotive Service Advisors. Great working environment and New Management!
The Kunes Auto Group is a fast-growing Automotive and RV dealership through Wisconsin, Illinois, and Iowa. We are an award winning auto group that is always looking for quality candidates to join the Kunes family. From sales to service and everything in between, we are dedicated to our employees and customers alike. Start today and begin your future with the Kunes Auto Group.
Responsibilities
- Greet customers and offer excellent customer service from receipt to release of their vehicles
- Assist customers in servicing, repairing, and explaining each service needed
- Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
- Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Ensure that automotive work provided to customers meets company quality standards
- Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
- A minimum of 2 years of experience as a service advisor
- Strong focus on providing excellent customer service
- Basic knowledge of computer programs including word processing and database tools
- High school diploma or higher education
- Basic mathematics skills to prepare and process bills and customer payment
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
Benefits
- Standard Benefits Package (Medical, Dental, Vision)
- 401K Plan
- PTO
- Casual Work Environment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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