IT Service Desk Analyst

Kwik Trip
La Crosse, WI Full Time
POSTED ON 5/4/2023 CLOSED ON 5/31/2023

What are the responsibilities and job description for the IT Service Desk Analyst position at Kwik Trip?

Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com 
Location: Department 671 
Shift: Daytime
Experience: 1-3 years
Minimum Starting Pay: $19.76 

 


Kwik Trip, Inc. operates Kwik Trip, Kwik Star, Tobacco Outlet Plus Grocery Stores in Wisconsin, Minnesota and Iowa with over 30,000 coworkers company wide. Kwik Trip&rsquos IT Service Center is seeking a full time Help Desk Support Analyst to join our IT Service Center. 

 

Role:

  • The IT Helpdesk Analyst is responsible for providing fast and effective support to Kwik Trip end users.  The Helpdesk Analyst will be required to respond to requests in person, over the phone, through chat or ServiceNow incidents to assess and diagnose computer hardware and software problems and implement effective solutions.  This person may also be required to provide basic computer training or install computer peripherals.

 

Additional responsibilities include but are not limited to:

  • Respond to customer support calls logged in ServiceNow (call logging application) in a quick and efficient manner
  • Detail accurate information in the support request to provide timely updates to the support staff, leaders, and customer.
  • Analyze customer support requests to identify similarities to determine permanent resolutions and communicate these findings to others in the department.
  • Maintain, create and update technical documentation in ServiceNow
  • Review open support requests and determine if the request requires an escalation into a support incident or problem and communicate with the escalation point of the team responsible.

 

Qualifications:  Associate degree in an Information Technology related field or equivalent training/work experience 1-3 years&rsquo experience performing technical service desk responsibilities. ITIL Certification is desired, but not required. A hardware or software certification is desired, but not required. (CompTIA A , Network , Server , MCSE, ServiceNow)

 

Candidates should possess knowledge of the following:

  • Server and desktop operating systems (Windows 10, Server 2008-2019, and MAC OS X)
  • General networking (LAN WAN TCP/IP)
  • Microsoft Office 2013, 2016, and O365 Suites
  • Full understanding of Active Directory
  • IT Service Management and Ticketing applications
  • Candidate should also possess knowledge of supporting hardware and software issues.

 

Additional qualifications include:

  • Demonstrated ability to communicate effectively with end users
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Strong analytical skills that enable this person to collect information and interpret data in order to troubleshoot and solve problems
  • Strong customer service skills
  • Ability to multitask and perform work in an organized, timely manner
  • Ability to work independently with minimal supervision
  • Possess a valid driver&rsquos license. 

 

Experience/knowledge with the following products is a plus: ServiceNow, SCCM, Cisco Jabber, Office 365 Administration, OneDrive, AS400, EMM software - WorkspaceOne. Cisco IronPort, Hyland OnBase.

 

Physical qualifications: ability to lift 40 lbs. and stoop/kneel/crouch as needed for carrying and setting up equipment.

 

Work Schedule:  Monday through Friday, daytime hours with rotating on call responsibilities.

Schedules Available:  6:30am until 3:30pm

                                   8:00am until 5:00pm


Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-wining culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
Learn more about....

Salary : $20 - $0

IT BUSINESS ANALYST
TALENT Software Services -
Minnesota, MN
Sr. IT Product Analyst
Trane Technologies -
La Crosse, WI
IT Developer Analyst
employeeownedbrands -
Lisbon, WI

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the IT Service Desk Analyst.

Click the checkbox next to the jobs that you are interested in.

  • Auditing Skill

    • Income Estimation: $32,788 - $43,130
    • Income Estimation: $48,034 - $65,089
  • Budget Administration Skill

    • Income Estimation: $33,531 - $60,996
    • Income Estimation: $42,859 - $58,614
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Kwik Trip

Kwik Trip
Hired Organization Address Des Moines, IA Full Time
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Star 1086 Minimum Starting P...
Kwik Trip
Hired Organization Address Mitchellville, IA Full Time
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Star 1725 Minimum Starting P...
Kwik Trip
Hired Organization Address Belle, MN Full Time
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 330 Shift: Variable Lea...
Kwik Trip
Hired Organization Address Clearwater, MN Full Time
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 104 Minimum Starting Pa...

Not the job you're looking for? Here are some other IT Service Desk Analyst jobs in the La Crosse, WI area that may be a better fit.

IT Service Management Analyst

Kwik Trip, La Crosse, WI

Business analyst

360 IT Professionals, Minnesota, MN