Position: French Bilingual Service Analyst Associate I
Description:
The Service Analyst job family forms part of the Service Management track within the IT function. Members of this family provide support to end-users and provide pro-active monitoring of ***’s computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support. Start Date desired: 03/12/2024 (Can accommodate for after this date)
End Date: 4 months from the start date with intention to extend
Onsite/Remote: The job is currently in office on Tuesdays, Wednesdays, and Thursdays and remote work from home on Monday and Friday. We have 3 days of indoor training at the Cranberry location and then the contractor will work remote. This is subject to change at any time. Because of this, applicants would need to be able/willing to come into the Cranberry office if regulations changed. At this time, we do not have a date that analysts will be asked to work full time in the office.
Position Description
Individuals in this job position perform work at the intermediate level within this job family.
The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Performs pro-active monitoring of ***’s computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Works directly with customers on resolving problems that typically take greater time and experience to resolve. Participates in various projects to monitor and improve responsiveness to customer. Plans and monitors goals. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.
Minimum Required Qualifications
o Standard desktop, tools & utilities
o Server operating systems, tools & utilities
o IT networks and voice services
o IT security and Disaster recovery
o Process control and monitoring
o Call Center technologiesPreferred Skills
Success Factors: Focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective plus the following:
Shift:
Mon-Fri 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm, Saturday 7:00am-4:00pm. OT is available if approved for situations such as an analyst working through a lunch.Job Schedule
Job Types: Full-time, Contract
Salary: $18.81 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Ability to Relocate:
Work Location: In person
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