Guest Experience Coordinator

Description

About Us:

Located in the heart of Del Mar, L'Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California's most picturesque coastal villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean0view pool are just few reasons why you would be proud to work here! 

The JOB:

Our Guest Experience Coordinator has the opportunity to meet and interact with people from all over the world! Our Guest Experience Coordinator proudly showcases our hotel, amenities and surroundings with the goal of providing seamless and exceptional service to guests. Responsibilities include, but are not limited to, providing Concierge services, amenity requests, pre-arrival communication, checking guests in/out of the hotel and answering phones. This position is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime!

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Concierge requires skills such as patience, empathy and a desire to take care of others.

Our CULTURE:

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction and soul.” Our properties are not a “one-size fits all”. And neither are our team members. What makes L’Auberge Del Mar so special lies within our Team. We are a group of individuals that share a passion for hospitality. People who best fit are sharp, trustworthy team players. We let our personalities shine and we enjoy having fun!

The OFFER:

Our Team Members are our most important asset and that’s reflected in our benefits. L’Auberge Del Mar is proud to offer a variety of benefits to support team members and their families including:

· A comprehensive Health Benefits Package to include Medical/Dental/Vision (including a MediExcel Plan)

· Supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance

· 401K Plan with Employer Match

· Paid Holiday/Vacation/Sick

· Bonus Incentive Plan

· Onsite Complimentary Parking

· Free Meals in EDR

· Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts

· Career growth opportunities and recognition programs

· On Demand Pay- Your Pay Before Payday

At L’Auberge Del Mar, we take pride in supporting our initiatives towards Diversity, Equality, Inclusion and Accessibility.   We have established a DEIA Committee to bring together a variety of thoughts, perspectives, and expressions. We would love for you to share yours with the Team.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. 

Requirements

Refined verbal and written communication skills

Strong computer skills

Experience in taking care of guests in a fast paced environment

Flexible schedule availability