Volunteer and Student Coordinator

Volunteer and Student Coordinator

Job Description

Who We are:

La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.

Position Summary:

Reporting to the Human Resources Director, the Volunteer and Student Coordinator will play a key role in coordinating the recruitment and onboarding of student learners and volunteers to the medical, dental, behavioral health, community health education and support service lines. The Health Ambassadors Program was launched to respond to the shortage in healthcare professionals who have the language and cultural familiarity to serve diverse patients. The program leverages the talents and enthusiasm of local health ambassadors (i.e., volunteers, interns, externs, students, pre-professionals, and other non-paid positions) to help La Clínica achieve its mission and better serve its patients and develop our future healthcare workforce. The program supports in building a workforce pipeline to meet Human Resources (HR) department hiring needs.

Major Areas of Responsibility include but are not limited to:

• Oversee the outreach, recruitment and onboarding of volunteers and learners.
• Develop and execute recruiting plans, promote and maintain a wide range of volunteer and student/resident placement opportunities within the organization.
• Act as the first point of contact for students and volunteers and facilitate smooth and timely onboarding to their assigned duties and sites.
• Work in conjunction with service line leads, site managers, Compliance, and Provider Credentialing.
• Conduct community outreach with social, civic, teaching programs, colleges, and local organizations to develop partnerships, where appropriate, to develop and/or utilize volunteers, students, and residents.
• Gives feedback to teaching programs, colleges, and local organizations on qualities and knowledge necessary to our program needs.
• Responsible to ensure volunteers and learners complete necessary background check, educational standards, medical requirements, credentials required for their assigned role.
• Manage the requisition approvals in the Applicant Tracking System (ATS).
• Determine applicant qualifications, screen and interview applicants; analyze responses, compare qualifications to volunteer requirements and recommend candidates with input from management.
• Collaborate with managers, supervisors, staff and providers to determine student and resident placement opportunities and assign learners accordingly.
• Maintain accurate records and provide timely statistical and activity reports on student and volunteer participation.
• Research and coordinate the posting of volunteer opportunities with new and existing partners.
• Review onboarding documentation including application and medical clearances.
• Create, track and maintain updated affiliation agreements between organization and pre-professional and professional programs in internal organization MediTract system.
• Handling HR aspects of the volunteer, student, resident and learner onboarding to adhere to policies and procedures on onboarding, and medical clearance process.
• Willingness and ability to travel, including travel off-site, to clinic sites and travel throughout the Bay Area.
• Attend meetings, trainings, outreach and recruiting events, and other meetings as appropriate to the role.
• Other duties as assigned by supervisor.

Skills:

• Excellent outreach, organizational skills, time management skills, sensitive to detail and deadlines in a multitasking environment.
• Requires a very high degree of independence and initiative.
• Strong collaborative leadership and mentoring skills.
• Awareness of local schools and community resources.
• Strong problem-solving skills.
• Excellent customer service, interpersonal and collaboration skills.
• Must be bright, motivated, and diligent with good analytical ability.
• Ability to communicate effectively orally and in writing.
• Advanced internet research skills with an ability to analyze and evaluate situations, reach sound conclusions, and make appropriate recommendations to the supervisor.

Abilities:

• Deal courteously and effectively with community partners, prospective students and volunteers, internal customers
• Proficient in computer skills in Microsoft office (Word, Excel, PowerPoint, Outlook) and internet usage required.
• Teach others such as to help them navigate application and onboarding.
• Work effectively with medical, dental and behavioral health clinicians.
• Analyze and evaluate situations, reach sound conclusions, and make appropriate recommendations to the supervisor.

Minimum Required Experience:

• Bachelor’s degree in administration, marketing, communications, or a related field required.
• Two years’ experience performing volunteer and student learner program development and coordination; experience in a non-profit or health care setting preferred.
• Familiarity with Google Apps Suite, Applicant Tracking Systems, Volunteer Management software and project management software.
• Bilingual English/Spanish preferred.