What are the responsibilities and job description for the Front Desk Clerk position at La Quinta Inn & Suites by Wyndham?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing excellent customer service
- Handle reservations and cancellations, ensuring accuracy of information
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel operations and guest relations is a plus
If you are a friendly, customer-oriented individual with excellent communication skills, we would love to have you join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for guest relations. Apply now to become part of our team!
Bilingual in English and Spanish helpful but not necessary.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $15 - $18