LL Support (Dispatch)
Job Posting for LL Support (Dispatch) at Lab Logistics, LLC, a BioTouch Company
POSITION OVERVIEW:
The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.
JOB RESPONSIBILITIES:
· Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
· Assign and dispatch all will calls and STAT’s.
· Monitor online dispatch board for potential issues.
· Add, change or delete scheduled stops in planning.
· Research and resolve client issues quickly and accurately.
· Communicate unresolved client issues to direct supervisor immediately.
· Monitor status of deliveries and pickups to ensure timely delivery to client.
· Assist couriers as needed to help ensure routes are completed to client expectations.
· Review route sheets for accuracy.
· Negotiate courier payout.
· Monitor and utilize web-based applications, tools, and reports.
· Ensure policies and procedures as defined by clients and the company are being met.
· Prepare SOP for each account; shift turnover.
· Perform other duties as assigned.
REQUIRED SKILLS:
- Effective communicator, both written and oral.
- Excellent interpersonal and customer service skills.
- Team oriented environment.
- Strong problem solving skills and attention to detail.
- Ability to multi-task in a fast paced environment.
- Proficient in Microsoft Office or related software.
EDUCATION AND EXPERIENCE:
- Some college or college degree in business, logistics or related field preferred.
- 3 years of customer service experience required.
- Courier software experience a plus.
PHYSICAL REQUIREMENTS:
- Prolonged sitting at a desk.
- Heavy communication via phone and email.
- Ability to lift up to 15 lbs at a time.
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Job openings at Lab Logistics, LLC, a BioTouch Company
FITCHBURG, MA
Full Time
Idaho Falls, ID
Full Time
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