IT Support Specialist

Job Summary

Daily responsibilities include providing technical and function support relating to the various applications and other system level software used at LAB Security Systems. The ideal candidate will have experience working in a small IT department and be highly motivated to learn. This person must be a self-starter, should excel in challenging situations and be willing to provide valuable input to achieve company and team goals. This position will be responsible for supporting the company’s ERP systems. Having a background in Odoo is a plus. This person will also be the first point of contact for general computer issues (mapping printers, screen lock ups etc.). The person must have excellent interpersonal, decision making and problem-solving skills.

Job Responsibilities

• Highly proficient in ERP manufacturing software applications including Odoo are a plus.
• Ability to coordinate programing with consultants for small programming projects / reports.
• Works collaborative with other staff members, vendors, and customers to ensure that systems and business requirements are met
• Provide high-level application implementation, troubleshooting and problem resolution to the applications assigned
• Support field upgrades and maintenance tickets for supported applications
• Provide help desk support, assess, and resolve employee computer/printer problems
• Provide computer and technology support to the organization
• Provide technology training to company employees as needed
• Install and configure software and hardware for end users.
• Works with vendors and other third parties on a limited basis, mainly for printer repair, service, and supply ordering
• Provide new employee technology orientation and set up
• General hardware server knowledge

Other Duties

• Assist with on-site safety.
• Inventory
• Website refresh coordinator (preferably familiar with Odoo Web design

Minimum Qualifications

• Must have a verified minimum of 5 years’ experience working in an IT environment providing high level application support
• Must have a minimum of 2 years’ experience managing ERP systems, manufacturing a plus
• Must have a minimum of 2 years’ experience working with databases especially Access and SQL
• Must be able to project a professional, positive, calm demeanor, while executing the essential duties of the position
• Must possess the ability to conduct an in-depth analysis of given problems and make logical, well thought out steps towards their solution
• Demonstrates proven ability to be able to identify system requirements in a specification format and translate through system programming, into a useful computer-based application.
• Must possess the ability to interface the end users and perform as a liaison between IT and the affected area
• Flexibility, professionalism, good communication skills, and the ability to learn are crucial for this role.
• Must have good organizational, verbal, written communication skills, including the ability to effectively produce written support documentation
• The ability to perform well in a fast-paced team environment and meeting deadlines is essential.
• The ability to handle multiple assignments as necessary and follow through and communicate effectively
• Must be able to work independently or as part of a tea

Qualifications:

• Associate's degree or technical certifications
• Preferred Certificates SQL, ERP Systems, Security Plus, Network Plus, Microsoft, Office 365, Odoo
• Experience working in a manufacturing environment using ERP systems
• Experience as a project manager for application upgrades
• Experience identifying and work with Virtual Environments
• Experience building and maintain databases especially Access and SQL
• Knowledge of network topologies, and common network administration
• Experience coordinating Help Desk requests with team members
• Keeps current with new technologies and solutions by attending technical training, seminars, workshops and/or related academic courses as required

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 5 years (Required)

Work Location: In person