Manager, IT

Does the sound of bringing your IT skills to a startup or life science organization sound appealing to you? Do you bring a strong problem solving mentality and team focused approach to the work you do? If so, read on!  

LabCentral is seeking an IT Manger reporting to the CFO. This role requires organizational skills, strategic thinking, high-level of customer support and people management, and ability to troubleshoot IT network issues. 

 You’ll be a strong fit for this role if you have certification or an educational background in computer science or an information systems field and 5-7 years of relevant IT experience. 

 RESPONSIBILITIES 

Your day-to-day will include some recurring tasks, as well as responding to in-the-moment needs. Every day is different, so flexibility and responsiveness are key! 

Some examples of how you can expect to spend your time include: 

• Tier I and II support for clients and employees 
• Tier I: Helpdesk support, basic usage assistance, solving common hardware and software problems 
• Tier II: Advanced helpdesk support, in-depth technical solutions to common and uncommon hardware/software problems. Technical guidance for avoidance of the same problem in the future 
• People Management 
• Ensure IT Team is following through with delegated tasks, following up with clients, and closing loops 
• Helping to facilitate their technical knowledge through on-the-job and formal training 
• Encouraging outside education as much as possible to stay up to date with latest technologies and trends 
• Being a resource and a mentor 
• Update and maintain our systems and data 
• Create and maintain the inter-app and cross-app relationships 
• Upgrade or build new applications as needed to solve business problems proactively 
• Support third party system upgrades and updates 
• Maintain third party API connections through products like Zapier 
• Maintain infrastructure like network switches, WiFi, firewalls, and other systems 
• Manage a full suite of enterprise L2/L3 switches 
• Monitor WiFi utilization and proactively make adjustments to maintain sufficient speed and bandwidth 
• Update and maintain multiple routers and servers performing DHCP, DNS, and firewalling among other functions 
• Maintain business critical site-to-site IPSec VPN’s 
• Update firewall rules, ACLs, and review logs as needed 
• Assist with projects that may cross departmental lines 
• Technical solutions for project management, purchasing, and financial systems 
• Security 
• Oversee the technical aspects of physical and logical security of the building, via on-site camera system and on-prem access control system 

DESIRED QUALIFICATIONS AND TECHNICAL SKILLS 

• Comfort with networking technology and 5-7 years of experience in a similar role 
• Familiarity with using and troubleshooting Microsoft 365 Suite and Apple products 
• Experience with scripting languages like Python and using REST APIs 
• Several years managing and developing direct reports 
• Ability to lift and carry a minimum of 25 pounds  

DESIRED COMPETENCIES AND BEHAVIORS 

• Be able to analyze and evaluate service requests and make recommendations to improve efficiencies 
• Have strong time management, organization, and decision-making skills  
• Natural ability to build rapport with residents, vendors, and colleagues 
• Enjoy being part of a team while being capable of working independently  
• Curiosity to learn the LabCentral community, to continue to build skills and grow, and to learn our systems 

BENEFITS 

• Medical and dental premiums full covered, including deductible costs
• Unlimited vacation
• Three months fully paid parental leave
• 401K match up to 6% with immediate vestment
• Partial or full reimbursements towards transportation (parking pass, MBTA, or bike commuting costs)
• gym/fitness/yoga memberships or classes, massage therapy, and cell phone stipend and repairs
• Reimbursement for continuing education/training towards your job, student loan reimbursement
• Long- and short-term disability, life insurance
• Amazing colleagues, inspiring residents, sleek workspaces with tons of snacks, and in-house programming on thought-provoking topics!

ABOUT LABCENTRAL  

Founded in 2013, in the heart of Kendall Square, Cambridge’s biotech innovation hub, LabCentral is a network of shared laboratory spaces and scientific communities. Designed as a launchpad for high-potential life-sciences and biotech start-ups, LabCentral provides the resources early-stage companies need to grow and thrive. LabCentral delivers first-class facility and operational support, skilled laboratory personnel, and an expansive events program designed to add value to the community and promote connectivity‒ as well as the other critical services and support that early-stage companies need to begin start-up operations. A private, nonprofit institution, LabCentral offers fully permitted laboratory and office space for as many as ~1,000 scientists and entrepreneurs comprising roughly 125 companies across Cambridge and Allston.  

To date, LabCentral resident and alumni companies have raised a total of $17B in funding. In 2021, LabCentral’s network of companies alone secured 15% of all early-stage financing invested into biotech in the United States.  

EQUAL OPPORTUNITY EMPLOYER 

LabCentral is committed to building teams that reflect the fabric of the city around us. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, please let us know. We are proud to be an equal opportunity employer.