What are the responsibilities and job description for the Client Success Executive position at Labcorp?
The Client Success Executive is responsible taking lead on client relationships with existing clients and serving as the main point of contact for client accounts. This individual is also responsible for the delivery of the strategy and monitors data to ensure requirements are met.
- Identify upsell opportunities and meet revenue targets
- Maintain and enhance relationships with existing clients by creating strategies that support the customers goals and executing proactive, creative, and ongoing contact initiatives
- Develop planning and solutions based on specific challenges involved. May work with employers, brokers. channel partners and health plans in partnership to create strategies and plans
- Collaborate internally with all aspects of operational deliver to ensure excellence in executing promises made to clients
- Accountable for client retention and client satisfaction for their designated book of business
- Influences client and internal timelines expectations, and proactively negotiates with internal resources to deliver on promises made, SLA's and client expectations
- May support sales presentations
- Strategic Planning 10%, Client relationship development 50%, Leadership 15%, Tactical 15% Transactional 10%
What You’ll Bring to the Team:
- Strong writing and editing skills
- Minimum of 5 to 6 years of relevant experience with requisite competencies
- Experienced understanding of our firm, our products, services and delivery model
- Experienced understanding of our firm, industry and competitive landscape.
- Individual contributions and mentor to junior staff
- Strong Microsoft Office skills (primarily Excel, PowerPoint, Word)
- Highly detail-oriented writer, editor, and program manager
- Skilled at managing multiple hard deadlines at once with a keen sense of prioritization
- Solid grasp of the corporate wellness industry
- Master’s Degree in Health Promotion, Exercise Science, Health Education, Health Communication, Public Health, Nutrition, or other allied health field with 2 years of experience managing health promotion programs, preferably in corporate wellness.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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