RCM Collections Analyst

Labcorp is hiring an RCM Collections Analyst. The qualified candidate will already have several years of experience in a similar role. From a technical perspective, this person will need to have strong experience in Excel including Pivot Tables, VLOOKUPS, sum functions, and formulas. Communication skills are very important in this position as you will be working with internal and external clients.

RESPONSIBILITIES

• Performs periodic cash application review and analysis.
  • Ensure effective communication is occurring with Labcorp Drug Development Shared Service provider and Labcorp Drug Development collection group.
  • Monitor on Account cash application posting and duplicate payments to ensure that items are properly addressed on a timely basis.
  • Follow-up as needed to resolve outstanding amounts, seeking to reduce DSO and improving past due A/R aging.
• Prepares monthly Top Five narratives that describes complete account status by protocol of significant collection issues.
• Creates and maintains client aging reports for designated clients that may include collection status.
• Assists in monthly invoice processing as per customer process and ensure that invoicing and customer collections instructions are completed and current.
• Prepares accurate and complete invoicing histories that include all activity. Accuracy of these reports is critical to ensure that proper budgets are prepared and outstanding receivables are collected.
• Responsible to update all collection activities in the Client Profile Reporting that is integral to our collection process.
• Proactively follow-up with appropriate Labcorp Drug Development personnel and customers when unable to immediately resolve inquiry until the time when information is received to adequately fulfill request.
• Participates in conference calls when applicable to deliver information to the client.
• Summarizes details surrounding an event when customer’s service failure dictates a credit for a client and deliver to management with potential resolutions. Following management decision, facilitate the delivering of the information to the client and complete all actions items necessary for closing of the issue.
• Responsible for placing collection calls on delinquent accounts, employing appropriate follow-up methods until payment has been received and making any recommendations for write off of customer accounts.
• Responsible for receiving and resolving internal and external inquiries related to clients’ financial accounts on a timely basis.

REQUIREMENTS

• At least 3 years of experience in a similar role
• Advanced knowledge and at least 2 years’ experience Microsoft Office, specifically Excel
• Strong analytical, critical thinking, problem solving skills

• Excellent written and verbal communication skills, with the ability to communicate effectively to technical and non-technical audiences
• Experience in driving process improvement

• Demonstrate accuracy and attention to detail with tight deadlines and turnaround targets

EDUCATION

• Bachelor’s degree in accounting, finance or related filed

Pay Range: $32,739 - 71,500 annually

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement.