What are the responsibilities and job description for the Lead Customer Service Representative position at Ladd's?
Duties
- Provide exceptional customer service to clients, ensuring their needs are met and issues are resolved in a timely manner
- Handle a high volume of incoming calls and emails, addressing customer inquiries and concerns
- Manage customer accounts, including updating information and processing payments
- Supervise and train new customer service representatives as needed
-Collaborate with other departments to resolve complex customer issues
-Manage mobile service
-Manage Transportation (pickup & delivery of equipment) consisting of 4 drivers
Qualifications
- Strong knowledge and experience in automotive service
- Previous experience in a customer service role is preferred
- Strong sales and negotiation skills
- Excellent problem-solving and analytical skills
- Ability to manage multiple tasks and prioritize effectively
- Leadership qualities and the ability to work well within a team
We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $41,718.00 - $45,977.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $41,718 - $45,977
