County Dispatcher

Are you ready to start your new career as a County Dispatcher? Become apart of a team with one of the most important jobs in the county. Serve your community while making excellent pay. Start your career as a dispatcher today! Our community needs YOU!

```Duties```
Answers all incoming emergency and non-emergency 911 calls; collects necessary information on location, nature of incident and status, suspects, weapons, and other pertinent information; determines the priority of the call; determines which agency should respond and how many responders to dispatch.

Answers medical and EMS calls; collects appropriate information on the medical emergency; determines priority of the call; and which emergency response units to dispatch.

Operates the Computer Aided Dispatch (CAD) computer; inputs pertinent information of location, caller name, and phone number; chooses the correct incident type code; supplies all information regarding the call; and routes the call to the appropriate dispatcher(s).

Maintains geographical knowledge of the County, streets and boundaries, hospitals, schools, major public and private buildings, housing areas, road and street construction, detours and other information impacting emergency vehicle routing.

Operates radio to dispatch appropriate units by priority and availability; utilizes familiarity with several radio frequencies and the ability to tone out or page the appropriate agency; and communicates with field units using the appropriate terminology and technology.

Monitors the movement of all public safety units, maintains continual awareness of their location and of all emergency and non-emergency situations and units.

Asks questions to interpret, analyze, and anticipate the caller’s situation in order to resolve problems, provide information, dispatch emergency services, and/or refer callers to other agencies.

Determines and assigns the level of priority of the call; both emergent and non-emergent.

Answers non-emergency calls and responds to inquiries, directs calls to appropriate departments and takes messages as needed.

Assists public safety personnel by making phone calls to obtain information, calling utility companies, wreckers, and others as requested.

Maintains familiarity with traffic cameras, license plate readers, tornado siren and severe weather activation equipment, as well as a variety of office equipment; including but not limited to fax, copier, printer, and scanner.

Assesses situations and dispatches appropriate patrol unit(s) EMS, Fire, and/or other responders via radio, or CAD system.

Obtains and enters information regarding the caller's name, address and nature of complaint into the CAD system.

Operates a multi-line telephone console system.

Provides emergency medical instructions, as outlined in the department’s protocol.

Receives radio calls from patrol units requesting criminal and/or driving histories.

Retrieves requested data from the Law Enforcement Information Network (LEIN) and transmits data back to officer.

Receives, transmits and re-routes teletype messages between local agencies and other switchboard centers.

Simultaneously performs various tasks while in reception of multiple audio and visual sources. Conducts necessary radio and emergency tests.

Performs computer data entry functions related to logs, records, reports and files.

```Qualifications```
Required Education and Experience

High School Diploma or GED Certificate
Minimum score of 70% on the Ergometrics Dispatcher Video test
Minimum score of 30 wpm on the typing test
United States citizenship
Applicants must meet all Civil Service requirements which include a physical examination, drug screen, psychological evaluation and background investigation prior to appointment
At time of appointment, applicant must be on Sheriff’s Civil Service Commission’s eligibility list for Dispatcher

Required Licenses or Certifications

Once employed, upon completion of successful training requirements, must complete the following:

LEIN operator certification
Emergency medical dispatch (EMD) certification
CPR and Emergency 9-1-1 Service Standards of Training as adopted by the Department of Licensing and Regulatory Affairs, Michigan Public Service Commission by sections 408(4)C and 413 of 1965 PA 32, MCL 484.1408 and 484.1413

Continuation of above certification every 2 years as mandated

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $27.00 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work Location: In person