Human Services - Aging and Disability Resource Center (ADRC) Specialist

Lafayette County Human ServicesCounty Road K, Suite

Darlington, WI
Phone: 608-776-4800

Fax: 608-776-4890/608-776-4914

Job Title: Aging & Disability Resource Center (ADRC) Specialist

Hours: Regular Full-Time/40 hours per week; Monday-Friday

Pay Range: $21.22/hour; plus longevity, if applicable

Department: Human Services/ADRC

Reports to: ADRC Manager

FLSA: Non-Exempt

Position Purpose: The purpose of the ADRC Specialist position is to provide public

(particularly adults who are elderly, physically disable, developmentally

disabled, or who have mental health or substance us disorders) with

information and referral to a wide range of community resources. This

person will help inform and educate people about their options; assist in

connecting them to programs, services and public and private benefits; and

provide intake, eligibility determination and enrollment into the Family

Care or IRIS Organizations.

Essential Position Responsibilities:

• To provide information and assistance to members of the client populations and their families,

friends, caregivers, advocates, and others who ask for assistance on their behalf.

• Providing information and assistance includes listening to the inquirer, assessing his or her

needs, and helping the inquirer to connect with service providers or gain information to meet the

identified needs.

• Information and assistance can be provided in person, including home visits and walk-ins, over

the telephone, via e-mail, or through written correspondence.

• Identify and evaluate the issue (s) leading to the inquiry, establish rapport with the inquirer,

determine the nature of the situation, and evaluate the knowledge and capacities of the inquirer,

in order to determine how to approach the information giving service.

• Provide information about programs, services and public and private benefits, make referrals,

and when needed, help consumer get connected to appropriate services.

• Provide counseling about the options available to meet long term care needs and factors to

consider in making long term care decisions.

• Complete functional and financial eligibility criteria for receiving publicly funded long-term care

and for participating in the Medicaid fee-for-service system, in order to assist the individual in

assessing the likelihood that he/she will be eligible.

Lafayette County Human Services provides an array of cost effective, quality services, and community-based support

for individuals and families to improve their quality of life.

• Provide follow up and/or short term case management, as needed, to determine outcomes and

provide additional assistance in locating resources and arranging services.

• Gather and document information about callers on an electronic resource database and complete

required state reports and quality reviews.

• Advocate on behalf of individual customers when there are issues with access to services.

• Provide consultation to persons who are referred to them by a nursing home, community based

residential facility, or residential care apartment complex, providing information and decision

support and to prevent or delay the need for publicly funded long term care.

• Receive referrals from nursing homes under MDS 3.0 Section Q and provide services that are

available to residence that indicate a desire to relocate to the community.

• Participate in various transition activities designed to help youth who are disable transitioning

from school to the adult world.

• Participate in marketing and outreach activities.

• Participate in after hours emergency on call rotation as directed.

• Participate in meetings and training opportunities, as well as combined activities involving both

the North and South ADRC regions.

• Participate in regional and cross-region Functional Teams to address program and quality issues.

• Comply with applicable federal and state laws, administrative rules, established agency

procedures and accepted professional standards.

• Assist with Resource Center coverage.

• Participates in related Aging and Disability Resource Center programs and other duties as

assigned by the ADRC Manager and Administrative personnel.

Position Requirement:

• Bachelor’s degree in Social Work or Human Services related field, with knowledge and

experience in areas such as public benefits, entitlements, insurance, consumer issues, long term

care service system, and legal system.

• Have the ability to maintain confidential information.

• Possess computer skills with the ability to learn new programs.

• Assessment and interviewing skills.

• Ability to organize, prioritize and utilize conflict resolution and problem solving

techniques.

• Be a self-starter and self-directing person.

• Valid Wisconsin driver’s license required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills

sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate

(lift, carry, move) light to medium weights of up topounds. Requires good hand-eye coordination,

arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate

equipment and read application information. The associate frequently is required to sit, reach with hands

and arms, talk and hear.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office

equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer Clause:

Job descriptions are not intended, and should not be construed to be exhaustive lists of all

responsibilities, skills, efforts, or working conditions associated with a job; they are intended to be

accurate reflections of those principal job elements. It is not intended to limit or modify the rights of

any manager to assign, direct and control the work of employees under supervision. Lafayette County

retains and serves any or all rights to change, modify, amend, add to or delete from any section of this

document, as it deems in its judgment, to be proper.

Lafayette County is an equal opportunity employer, in compliance with the Americans with Disabilities

Act. The County will provide reasonable accommodations to qualified individuals with disabilities and

encourages both prospective and current employees to discuss potential accommodations with the

employer.

Job descriptions/ADRC Specialist

Revised: October 23, 2023