Assistant Branch Manager

Description

 Welcome to Lafayette Federal Credit Union Careers!  We are excited you have decided to browse our current career opportunities.

Teamwork and a sense of community make Lafayette Federal Credit Union a great place to work. Each person is valued for his or her unique set of skills. Our culture is about inclusion, diversity, high performance, and new opportunities. 

We share a common devotion to community, participating in charity events throughout each year. Professional development, training, and certification is a priority for our employees. We also provide employees with a competitive salary and a generous benefits package.

What makes LFCU cutting-edge? We are recognized in the S&P Global Market Intelligence Report as one of the Top 100 performing credit unions in 2021 for the second year in a row, securing the #12 spot out of over 1,700 qualified credit unions nationwide. 

Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our goal is to become the premier financial partner for every one of our members and our LFCU member support team is a critical component in achieving that success. 

You will:

• Contribute to the successful achievement of branch sales goals as set by the Principal Vice President, Business Development.
• Coordinate the day-to-day operations of the branch in accordance with established policies & procedures while ensuring that quality service standards are maintained.
• Perform all duties of a Member Service Representative as needed.
• Act as Branch Manager in his/her absence.
• Respond to questions and/or provide information upon request from members (internal & external).
• Process requests/transactions as appropriate.
• Assist members and potential members in understanding and utilizing Credit Union products and services.

Why Join LFCU as an ABM?

You will be working in a stable and consistent environment in a growing organization. You will have a lot of opportunity for growth and progression as you work in teams with an emphasis in training and development of our employees. Our staff enjoys being rewarded for their success and for the value they bring by helping our members achieve financial success in a community oriented and member-focused branch. If you enjoy learning about banking products and services, and interacting with members regularly to improve their relationship with you and the credit union, this is the career for you.

Requirements

Requirements

You must have the ability to maintain a positive and empathetic attitude at all times and be able to communicate with our members through various channels. You will be building member and maintaining member relationships and promoting credit union products and services. You must be able to process account transaction requests, work to resolve member inquiries in a timely manner and have full accountability of member requests from inception to resolution. You must be willing and able to do outreach in the community on the behalf of the credit union.

Competencies we’re looking for in this role:

• Integrity
• People Focused
• Accountability
• Communication
• Loyalty
• Adaptability

Qualified candidates will have the following:

• A positive credit standing

Experience

• Six months to two years of similar or related experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Strong business development and/or sales skills.
• Good communication skills, both verbal and written.

Technical Skills:

• Proficiency in MS Outlook, Excel, and Word

Interpersonal Skills:

• Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
• Strong business development and/or sales skills.
• Good communication skills, both verbal and written

Physical Requirements:

• This position requires manual dexterity, the ability to lift files and open cabinets.
• This position requires bending, stooping or standing as necessary.
• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face      meetings, and on the computer.

Work Environment:

• This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

  Lafayette Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated (including the booster if eligible) two weeks prior to their first day of work. 

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer*

EOE/AA/DISABILITY/VETERAN