Court Services Specialist

General Description

Are you looking for a challenging role within an organization that provides rewarding compensation, an excellent benefit package and career growth opportunities? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment.

Under general supervision, performs work of moderate difficulty providing assistance to attorneys, litigants and the general public in processing applicable case related paperwork and electronic documents.

Essential Functions

• Prepares court calls and/or transcribes and/or maintains records of the court
• Handles specialized tasks within an assigned division including but not limited to coordinating publication procedures, conducting record searches, processing expungements, preparing records for appeal
• Reviews incoming documents for accuracy and completion
• Identifies documents that are not accurately completed
• Records information from hand written documents and electronically submitted documents; file stamps and stamps the name of the Clerk of the Circuit Court when applicable
• Provides additional direction to visitors within the parameters of regulations and laws
• Explains charges and procedures
• Answers incoming phone calls and directs callers as appropriate
• Answers incoming emails and directs them as appropriate
• Directs more complex inquiries to the Supervisor
• Processes and/or responds to incoming mail; prepares and issues standard form letters
• Processes documents for proper authorities
• Keeps current with changes in laws or regulation that may impact position responsibilities and procedures
• Processes payments
• Assists in the organization of court documents and/or files
• Maintains regular attendance and punctuality
• Flexibility in working with various teams and co-workers
• Adjusting to changes in law and office policies
• Willingness to assist co-workers and share job skills from respective departments

Knowledge Skills Abilities and Education Required

• English, spelling and arithmetic
• The court system
• Current office practices, procedures and equipment
• County and the Clerk of the Circuit Court policies and procedures
• Applicable federal, state and local laws, rules, regulations, codes and/or statutes
• Organizing a high volume of paperwork and electronically submitted documents
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Ability to:
  • Manage projects and multiple priorities simultaneously
  • Communicate and use interpersonal skills to interact with coworkers, supervisors, the public, etc., to sufficiently exchange or convey information and to receive work direction
  • Ensure compliance with applicable federal, state and local laws, rules, and regulations and statutory requirements
  • Convey excellent oral and written communication
  • Work effectively under stress
  • Maintain confidentiality

Education and/or Other Requirements:

Two years of general office experience which includes providing customer services, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Supplemental Information

Lake County offers a competitive salary and benefit package. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County!

Any offer of employment is contingent upon the successful completion of a background screening, drug testing and may include a pre-employment medical exam.

Lake County is committed to being a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer (EOE).