What are the responsibilities and job description for the Waitstaff/Server position at Lake Junaluska?
LJA Mission Statement
The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.
Essential Functions
The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.
Essential Functions
- Maintain cleanliness of serving and dining areas.
- Provide wait services to guests in a pleasant, efficient, helpful manner during regular dining and/or special events and functions.
- Keep the grade A health standards and meet the customer needs.
- Prepare the dining room, or special event location serving areas before a function.
- Be on time to all functions.
- Must possess excellent hospitality skills and a strong desire to foster an attitude of exceeding guests expectations.
- Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.
- Follow posted duties for specific meals and events.
- Wear and maintain clean, pressed staff uniform, to include wearing name tag.
- Perform other duties and responsibilities as assigned and required.
- Requires any combination of education and experience equivalent to a high school diploma and 1-3 months relevant food service experience, preferably banquets and special event catering.
- Hospitality experience strongly desired.
- Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.
- Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
- Ability to read and comprehend instructions, short correspondence, emails, and memos.
- Ability to effectively present job related information upon request to customers, clients, and employees of the organization.
- Proven organizational skills and interpersonal skills are required.
- Ability to solve practical problems and handle a variety of customer, clients and employee questions.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
- Must be willing to work a flexible schedule.
- Moderate to strenuous physical activity work.
- Well-lighted, heated and/or air-conditioned indoor kitchen/dining room setting with adequate ventilation; with moderate to loud noise.
- Physical demands: able to lift up to 50 pounds, manual dexterity sufficient to reach/handle items
- Climb, balance, stoop, kneel; frequently moves about, able to stand and walk for extended periods,
- At times, be outdoors in all weather conditions.
- Must be able to frequently move from building to building pushing food carts and/or carrying objects up to 50lbs.
- Vision: must be able to see close, have good vision to perform daily duties.
- Monday through Sunday, nights, weekend, holiday, OT, as needed.
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