Director of Rooms

Overview

Step into the world of Lake Nona Wave Hotel, where luxury meets innovation in the heart of a thriving community. Our hotel is a beacon of modern hospitality, offering guests an unparalleled experience of comfort and style. We pride ourselves on our commitment to excellence, from the finest amenities to our dedicated team who go above and beyond. At Lake Nona Wave Hotel, every stay is an opportunity to experience something extraordinary, a testament to our belief in the power of hospitality to transform.

About the Role:

As the Director of Rooms at Lake Nona Wave Hotel, you will be the cornerstone of our guest experience, orchestrating a symphony of impeccable service and operational excellence. Your role is crucial in shaping the impression and satisfaction of our guests, overseeing all aspects of room management from front office operations to housekeeping. You will be the leader who inspires a team of dedicated professionals, driving innovation and setting new benchmarks in luxury hospitality. This position offers the unique opportunity to make a significant impact, ensuring that every guest encounter is a memorable one.

Responsibilities

• Leadership in Rooms Division: Direct and inspire teams across Front Office, Engineering, IT, Housekeeping, and Security.
• Staffing and Productivity Management: Align staffing with business forecasts and productivity goals.
• Operational Knowledge and Policy Adherence: Maintain comprehensive knowledge of hotel operations, policies, and room details.
• Guest Experience Enhancement: Ensure world-class service for VIPs and group arrivals, and proactively manage guest satisfaction.
• Financial and Operational Integrity: Monitor financial transactions, budget adherence, and operational efficiency.
• Change Management and Continuous Improvement: Drive innovation and adaptability in a dynamic hospitality environment.
• Team Development and Training: Lead and nurture staff through effective training and career development.
• Safety and Security Compliance: Uphold stringent safety and security standards for staff and guests.
• Guest and Team Member Support: Address and resolve challenges while maintaining professionalism and empathy.

Qualifications

• Hospitality or Business Degree: Bachelor’s preferred in a relevant field.
• Luxury Hospitality Experience: Minimum 5 years in a similar role, preferably in a high-rated hotel.
• Front Office & Housekeeping: Experience managing and developing both Front Office and Housekeeping teams, preferably in a luxury environment.
• Communication Skills: Proficiency in English, both verbal and written.
• Industry Knowledge & Passion: Strong grasp of hotel management practices and passion for our technology-forward hotel.
• Leadership and Interpersonal Skills: Exceptional leadership qualities and customer service skills.
• Strategic Thinking: Proven ability in problem-solving, judgment, and decision-making.
• Flexibility: Ability to work flexible hours, including weekends and holidays when necessary.

As a valued member of the CoralTree Hospitality team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.