What are the responsibilities and job description for the Assistant position at Lake Regional Health System?
Lake Regional Health System is looking for an outgoing, professional receptionist to join our clinic. This is a clerical position and will serve as the focal communication source for the clinic. The ideal candidate will promote a positive image through an efficient cooperative approach to all tasks. The candidate should have a professional approach, appearance, friendly smile, and a pleasant tone of voice. She/he should be able to operate as an active part of the team and use constructive problem-solving skills
Job Description:
- Responsible for greeting and directing patients, families, and visitors in a friendly, courteous, and professional manner
- Responsible for patient insurance verification and authorization
- Registering patients and completing appropriate consents
- Communicating patient care information to appropriate parties in a timely manner
- Maintaining the necessary forms and supplies required at the Reception area
- Answering telephones, directing calls, and taking detailed messages
- Acts as a communication link between the Provider, Nurse/Exercise Physiologist, and Clinic Manager
- Ensures current patient information is accurate by completion of information forms by patients, insurance cards copied, and co-pays
- Promotes customer satisfaction through appropriate communication
- Coordination of patient care-related concerns and focus on patient needs and expectations
Qualifications/Requirements:
- High School Diploma or equivalent (GED) is required.
- Experience with EMR preferred
- Proficient with Microsoft Office, experience with Excel
- Working knowledge of insurance verification and authorizations
- Working knowledge of therapy-related medical terminology
- Knowledge of HIPPA guidelines
- Excellent customer service skills and being a team player is a must.
- Attention to detail and ability to multi-task.
- Annual influenza vaccine required.
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