What are the responsibilities and job description for the IT Technician I position at Lake Superior Consulting?
The IT Technician is an entry level position working with end-user troubleshooting, pc support, and basic networking. Desire to obtain experience in an internal and customer facing IT and engineering related company is preferred.
Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Skype for Business, and desktop firewalls is preferred. Experience with HP desktops and laptops is a plus.
Responsibilities:
- Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
- Determine the best solution based on the issue and details provided by customers. Record the issue, details, and their resolution. Follow-up and update customer status and information.
- Participate in on-call rotation for nights and weekends.
- Support ongoing Infrastructure projects as needed.
Position Requirements:
- High school diploma required
- 1-2 years of experience preferred but not necessary
- Must work well in a group as well as alone and unsupervised.
- Possess excellent verbal and written communication skills to effectively communicate with end users and department members.
- Attention to detail and good time management is required to keep up with a high volume of support requests.
- Familiar using MS WIndows 7.8.10 & O365 Office Suite
- Familiar using Anti-Virus software
