Job Posting for Integrated Care Team Clinical Liaison-LRHPG-Integrated Care at Lakeland Regional Health
Position Information
Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No
Work Schedule: 11a-7p Weekedays
Work Hours per Biweekly Pay Period:
Shift Time:
Location: Medical Center, US:FL:Lakeland
Position Summary
Summary:
Responsible for working with patients, families, providers and staff to promote timely access to needed care, providing daily continuity of care coordination and coaching patients, families, and caregivers to understand the patients’ care plan and self-care management responsibilities. Workers utilize technology set in place for scheduling appointments and preparing medical records. They provide guidance and instruct patients as per medical provider directives; and convey a positive and helpful attitude towards those with whom they interact.
Position Details
Detailed responsibilities:
People At The Heart Of All We Do
Fosters an inclusive and engaged environment through teamwork and collaboration.
Ensures patients and families have the best possible experiences across the continuum of care.
Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
Behaves in a mindful manner focused on self, patient, visitor, and team safety.
Demonstrates accountability and commitment to quality work.
Participates actively in process improvement and adoption of standard work.
Stewardship
Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
Knows and adheres to organizational and department policies and procedures.
Standard Work: Integrated Care Team Clinical Liaison
Use case management processes to assure quality care is delivered to the patient, the patient's families, and caregivers in the most efficient and effective manner across the healthcare continuum.
Engage patients, patient's families, and their caregivers in understanding, setting, and monitoring patient self-management care plans in a manner that is culturally and linguistically appropriate to patient and caregiver.
Conduct and document assessments of patient needs and resources for effective self-care management.
Provide timely communication with patients, make inquiries, execute follow-up actions, and help to integrate information into the plan of care
Develop and maintain relationships among patients and their families, care team that supports their access to their provider (medical home).
Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams with activities to include participating in daily huddles.
Qualifications & Experience
Education:
Essential:
High School or Equivalent
Nonessential:
Associate Degree
Other information:
Experience Essential:
Ambulatory Clinical Experience
Experience Preferred:
One to two years of ambulatory clinical experience
Certifications Essential:
Basic Cardiac Life Support
Certifications Essential:
IV Certification
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