Desktop Support Engineer

The Company:

Lakeshore Recycling Systems (LRS) is North America’s fifth largest privately-held waste and recycling company. LRS has grown from $50 million in sales and 220 employees in 2013 to over $425 million in sales and over 1900 employees at the end of 2021. LRS has experienced phenomenal M&A growth, with twenty-three acquisitions throughout the Midwest in 2021 after completing fourteen during the previous 5-years. LRS boasts 62 facilities located throughout Illinois, Wisconsin, Iowa, Indiana, Michigan, Minnesota, Arkansas, Kansas and Tennessee.

Summary

LRS is seeking an experienced Desktop Support Engineer to join our growing company. This role is responsible for the support of laptop/desktop hardware, software, and peripheral devices, cell phones and tablets. While primarily an IT role, the Desktop Support Engineer will also be trained to provide application support for the Waste and Recycling Industry.

The Desktop Support Engineer must have a demonstrated ability to solve problems with workstation technologies. They must be a strong team player, able to collaborate with other members of the in-house IT team and technology vendors. They must also have a strong desire to interact with all employees and provide personal support as needed.
 

Primary Functions and Duties

• Ensure desktop systems and applications are maintained and updated.
• Communicate regularly with business users regarding scheduled maintenance, system updates or other changes impacting end users.
• Work closely with the IT staff to ensure end-user network and communications needs are being met.
• Provide telephone, desk-side or online support to remediate user issues.
• Provide end user software application training.
• Track application/technical issues and user requests.
• Respond to non-technical IT end-user requests and concerns.
• Analyze technical desktop and peripheral issues to determine root cause and appropriate remediation.
• Participate in the planning and execution of IT projects and initiatives.
• Make recommendations regarding end user application enhancements.
• Other duties as assigned.

Qualifications

• Relevant Experience, or an associate degree or higher, in Computer Science, Information Systems, or a related field.
• Knowledge and experience with the following technologies is required
• 5 Years’ related experience.
• Microsoft Office 365
• MS Word, MS Excel, MS PowerPoint, MS Outlook
• End-user connectivity with cell phones and remote access software.
• Desktop Connectivity
• Desk Phone Setups
• Willingness and ability to learn and support new systems and applications.
• Good communication and teamwork skills (oral, written, listening).
• Ability to collaborate effectively at various organizational levels and across functional areas (i.e., business and technical).
• Knowledge and experience with the following technologies is preferred, but not required:
• Microsoft or Cisco Certification desirable but not required.
• Cloud based software
• VoIP Technology
• Ability to work outside normal business hours if required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. LRS is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request.