Assistant Director of Student Success Services
Job Posting for Assistant Director of Student Success Services at Lamar University
Position Information
Posting Number
20112871
Position Title
Assistant Director of Student Success Services
FTE
1.0
Position Type
Staff
Department
Center for Academic Success
Position Summary Information
Job Summary/Basic Function
About This Role:
The Assistant Director of Student Success Services is a full-time professional staff position in the Office of Student Success responsible for providing direction to students seeking institutional support services and programs that contribute to their continued enrollment and academic success at Lamar University. The Assistant Director will be responsible for monitoring incident/issue reports submitted via the university’s Incident Reporting System. The Assistant Director will serve as a student advocate for escalating questions or concerns generated from these and other reports relating to academic service needs, as well as enrollment and reenrollment matters to the appropriate institutional point of contact and/or office. This position will manage a student success team assisting students, conducting retention efforts, and collaborating with college student support teams. Additionally, this position provides guidance to students in understanding institutional policies and procedures pertinent to academic progression and academic standing. The Assistant Director of Student Success Services may be assigned to serve as point of contact for students enrolled in an academic college, along with affiliated faculty and administration.
The Assistant Director of Student Success Services is a full-time professional staff position in the Office of Student Success responsible for providing direction to students seeking institutional support services and programs that contribute to their continued enrollment and academic success at Lamar University. The Assistant Director will be responsible for monitoring incident/issue reports submitted via the university’s Incident Reporting System. The Assistant Director will serve as a student advocate for escalating questions or concerns generated from these and other reports relating to academic service needs, as well as enrollment and reenrollment matters to the appropriate institutional point of contact and/or office. This position will manage a student success team assisting students, conducting retention efforts, and collaborating with college student support teams. Additionally, this position provides guidance to students in understanding institutional policies and procedures pertinent to academic progression and academic standing. The Assistant Director of Student Success Services may be assigned to serve as point of contact for students enrolled in an academic college, along with affiliated faculty and administration.
What You’ll Do – Position Responsibilities
- Communicate with students on the institutional resources available to help address questions or concerns relative to their academic and student service needs.
- Refer instances of student need and concern submitted via the university’s Incident Reporting System to the appropriate institutional office and point of contact.
- Identify and keep current record of academic and campus resources that contribute to student retention, persistence, and degree completion.
- Supervisory responsibility for Cardinal Success Coaches housed within the Office of Student Success.
- Communicate with students on matters related to their academic standing, particularly those students seeking assistance in interpreting institutional policy related to probation and suspension status.
- Collaborate with academic and student services personnel in identifying, developing, and/or executing programming and initiatives contributing to student retention, persistence, and degree completion.
- Communicate with academic units, support service offices, faculty, and staff in helping to identify, develop, and assess resources, practices, and policies relevant to student retention needs.
- Utilize EAB Navigate, Banner, Degreeworks, and similar systems in assisting with students’ questions and concerns.
- Collaborate with the Executive Director of Student Success in tracking and evaluating student advocacy and assistance efforts utilizing intake and referral data.
Key Competencies:
- Working experience with Microsoft Office
- Great communication skills
- The ability to work autonomously.
- Database Management
- Time Management
Job Conditions:
- Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.
Physical Requirements:
- Able to lift 25 lbs. and be able to perform a variety of physical tasks including lifting, bending, stooping, squatting, stair climbing and walking between buildings; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Who We Are:
Lamar University is an accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals.
Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.
Benefits:
- Health, dental & vision insurance
- Life insurance
- State of Texas Retirement plans
- Tuition covered at 100% for employees, spouses and/or eligible dependent.
- Paid time off – vacation, sick, and holidays.
To see more information about the available benefits, please visit: Insurance – Lamar University
Minimum Qualifications
- Bachelor’s degree from a regionally accredited college or university
- At least three (3) years of experience in academic advising, academic services, student support services, case management or related experience.
EEO Statement
Lamar University is An Equal Opportunity Employer
Veteran's Preference Statement
Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.
Preferred Qualifications
- Three (3) years of professional experience in managing or leading activities related to college academic advising, academic support, or student services in the higher education setting.
- Experience supervising full-time professional staff
- Knowledge of the university educational system and student retention practices
- Familiarity with Banner, Degreeworks, Navigate, or experience with similar advising and student record systems.
- Master’s degree from a regionally accredited college or university
Security Sensitive Statement
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.
Salary
$52,446-$68,180
Work Hours
Posting Date
03/26/2024
Close Date
06/26/2024
Open Until Filled
No
Special Instructions
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Job openings at Lamar University
Lamar University
Beaumont, TX
Full Time
Lamar University
Beaumont, TX
Full Time
Lamar University
Beaumont, TX
Full Time
Lamar University
Beaumont, TX
Full Time
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