This position leads the sales, service, and support functions for local customers by expecting the highest level of quality, service, and support from immediate staff. This position has responsibility for managing the company’s relationship with current major accounts and for developing new business with target accounts.  Manage and implement sales strategies for current assigned major account base and develop new major target accounts.  Develop partnerships with key internal and external decision-makers at the corporate level and keep them informed on pricing, product application, and problem resolution, services provided and general business issues and trends.  Accept single point accountability for managing major accounts to meet or exceed plan and to produce growth in keeping with the overall strategy of the company.  Supervises the location’s Inside & Outside Sales team, branch manufacturing and warehouse positions as well as coordinates communication efforts with Sales, Manufacturing, and Administration in Houston. Lead the overall operation of the branch including hiring, performance management with the focus on customer service.

• Plans, organizes, and implements the necessary controls and measurements to insure efficient, cost-effective manufacturing operation that obtains its objectives in the area of Productivity, Cost, Quality and Customer Satisfaction.
• Develops operating budget, measures result against plan and develops actions to correct any deficiencies.  Reviews monthly results and communicates results to all branch personnel to keep them informed and involved.
• Implements individual Sales Plans and Programs developed with the Regional District Manager and VP of Sales & Marketing that support the company’s growth strategy.
• Provide information to Houston as required, for forecasting targeted business, changes to annual forecast, on how we can convert particular business that we don’t have, etc.
• Develop formal sales strategy for each ‘targeted’ account.
• Reviews sales and operation performance each month and reports findings to Houston. Assesses performance against plan and takes corrective action as needed to improve performance.
• May accompany outside salespersons on routine sales calls on accounts to position the company as a leading-edge organization in Customer Satisfaction; meet with each account at least once annually and report the content of all contacts to Houston, including business issues and competitive activity.
• Sets annual goals and objectives for subordinate and participates in the development of individual performance plans and conducting employee performance reviews.
• Responsible for manufacturing area safety, health and environmental policies and procedures implementation and compliance. Ensure monthly audits are conducted and develops corrective action as required.
• Develops formal Performance Plans for all personnel; implements review process to enhance performance against plan.
• Adhere to Travel & Entertainment Policy and budget requirements.
• Ensures all sales follow up with customers for returns or problems, issues and concerns are handled promptly and expeditiously to ensure and maintain customer satisfaction.
• May travel to customer’s location as necessary to investigate quality problems.
• Implements Company policies and procedures including, but not limited to, personnel, financial, safety, environmental, quality and salary administrations.
• Is active participant in all quality issues and stays abreast of customer, manufacturing & supplier issues.   
• Develops strategy to be single-source supplier of all fluid sealing products for customers and administers program to attain company’s strategic position.
• Maintain inventories at adequate levels and maintain the professional appearance of the branch
• Maintain Customer, contact, usage, and competitive information.
• Work closely with the team to deliver best in class customer service.
• Implements, communicates, and develops means and methods to keep employees informed, involved and active participants in the ownership of the processes and the business.
• Supply Houston with information to prepare HBR and quarterly business review reports
• May purchase or approve purchase of all raw materials, MRO and buy out items to ensure minimal inventory levels are maintained and best cost, service and delivery are obtained.
• Work with Manufacturing Management, Quality Management and Customer Service Representatives to review Customer specifications for improvements; follow up with Customers to implement changes.
• Provide market information back to Houston as to the Company’s competitive position, new trends, pricing, new Customer needs and value-added services.

Skills

• Excellent organization, multi -tasking, communication and leadership skills which include the ability to negotiate, motivate, persuade others.
• Experience with motivational techniques in supervising, conflict resolution, counseling, disciplining and mentoring associates. Problem solving and leadership skills sufficient to inspire a group of individuals to function as a team to obtain optimal results.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint) and good typing skills.
• Consistently maintain a great “sense of urgency” and strive to exceed expectations in all aspects of our business.
• Strong operational ability and detail oriented is required
• Ability to multi-task and effectively lead through stressful situations.

Education

• Bachelors’ degree preferred or 5 to 8 years’ equivalent experience preferably related to the oil and gas process industries or similar industrial industry.

Work Experience

• Experience in the fluid sealing industry preferred but not essential.
• Up to three (3) years successful experience in either a Sales, Manufacturing or Branch Management role, where incumbent would have had multiple functions and responsibilities including personnel and outside sales representative management.

Physical Requirements

• Ability to communicate clearly and effectively and make presentations in front of small/large groups where there is intense pressure to persuade the audience.
• Ability to travel when necessary for business purposes