What are the responsibilities and job description for the Store Customer Support position at Lamps Plus?
The Customer Service Associate/Retail will learn to perform the various tasks associated with physical operation of the store under the supervision of the store management. The Customer Service Sales Associate achieves sales goals and provides customer service which impact store profitability through increased sales volume. The Customer Service Associate will be exposed to the sales process and sales training opportunities.
JOB DESCRIPTION:
- Provides a positive shopping experience to Lamps Plus customers through excellent customer service and attentiveness to customer satisfaction.
- Assists and advises customers on purchases, determines customer needs, and follows through on details of sale.
- Receives incoming merchandise delivery and assists with loading and unloading. Counts delivery items to verify receipt of merchandise.
- Arranges merchandise on shelves according to style, size and type.
- May be required to assist with tracking of inventory, tagging, or labeling of shelving.
- Handles customer returns promptly and completes store paperwork with accuracy and detail in accordance with Company policy.
- May perform clerical duties such as filing, bank deposits, data entry, reports, audits, etc.
- Prepares product for display; includes assembling, inserting bulbs, wiring and pricing of merchandise for the sales floor.
- May utilize the register or Kiosk to ring out sales or check on product availability. Handles all merchandise and currency in accordance with Corporate Security policies and views training modules when assigned.
- Demonstrates exceptional customer service and focus. May assist with Customer Stock Checks.
JOB REQUIREMENTS:
- Bilingual candidates are encouraged to apply
- Motivated, energetic individual who enjoys working with people and providing superior customer service. Prior sales experience a plus.
- Position requires a valid driver's license and an automobile to drive to homes to conduct in home demonstrations/consultations.
- Must have Basic English comprehension skills.
- Must be able to multi-task and address more than one customer at a time.
- Must be able to climb ladders and lift up to 25 lbs.
- Must be available to work evenings and
- Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.
Salary : $15,000
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