Job Posting for Automotive Service Assistant at Lancaster County Motors
CATEGORY
Service
DESCRIPTION
Providence Autos Chrysler/Dodge/Jeep/Ram is recruiting for a Service Assistant to help out in our busy Service Department.
The primary responsibilities will include receiving calls at the dealership and greeting customers in person, listen to descriptions of customer concerns, problems or service needed, determine the type of service needed and schedule the customer with an appointment.
Job Duties Include:
Answer incoming service calls in a timely and polite manner
Greet and assist customers in a pleasant and professional manner
Schedule customer appointments using automated scheduling system
Assist with checking in service customers
Facilitate and administer service loaner fleet agreements/contracts with customers
Provides information to the public and internal customer by mail, email and telephone
Accurately and efficiently process cash and credit card transactions and use a computer system
Provide lunch coverage to receptionists/cashiers
General office duties, including filing, inventories
Other duties as assigned
POSITION REQUIREMENTS
High School diploma or equivalent
Outstanding Customer Service
Superior communication and customer service skills
Excellent follow-through skills
Maintaining a positive, can-do attitude
Knowledge of the English language, spelling, grammar, punctuation and numbering systems
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Working knowledge of computers and Microsoft software products
Knowledge of basic math
Must have a valid driver’s license
Successfully pass a pre-employment drug screen, motor vehicle and background check
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.
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