What are the responsibilities and job description for the Desktop support specialist position at LanceSoft Inc?
Location : Santa Fe Springs, CA, 90670
Pay Rate : $30 / Hour
Duration : 6 Months (Possible Extensions)
Duties :
Troubleshoot and resolve Tier 2 and 3 escalated technical issues.
Maintain and manage workload through computerized ITSM ticketing and tracking system.
Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices.
Use SCCM (System Center Configuration Manager), Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues.
Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook.
Requirements :
1 year of experience supporting end-user equipment and telephony equipment
Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment.
Qualification :
Associate degree, bachelor’s degree or vocational training in a technical field of study.
Last updated : 2024-03-02
