What are the responsibilities and job description for the Area General Manager position at Landing?
About the Role:
We are hiring an Area General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Austin Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.
About the Team:
Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the Austin Market. Area General Managers (AGM’s) report up to Regional Managers and are imperative to Landing’s success.
What You’ll Do:
- Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue.
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution.
- Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay.
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.
- Form partnerships with and oversee property housekeeping teams.
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
What You Need:
- This is an In-Market position.
- 1 years of management experience
- Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
- Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
- An obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities, an over-communicator, proactive ownership style
- Ability to earn trust of leadership, work independently, and drive results with minimal supervision
- Hands on mentality to jump in and get things done when it counts
Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information,
marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
