Customer Service Representative

UST, Inc. (DBA Landmark Ceramics) is an expanding state of the art tile manufacturing facility in Mount Pleasant Tennessee.

Local Candidates Only. No Relocation Available.

This position is responsible for processing orders, preparing correspondence and fulfilling customer needs to ensure internal and external customer satisfaction consistent with the overall business philosophy. Also included is the monitoring of jobs through the manufacturing and warehousing processes to ensure on time delivery.

Responsibilities:

• Works closely with the sales department regarding customer setup and general requirements.
• Receives and processes customer orders for warehouse preparation using electronic ordering system.
• First point of contact for customers regarding issues (delivery, quality, billing, etc.).
• Works closely with manufacturing and warehousing to ensure on time customer deliveries.
• Uses knowledge of products and processes to ensure accurate information is communicated to all parties.
• Supports sales department with administrative tasks.
• Tracks, and accurately reports applicable metrics of Key Performance Indicators (KPI’s).
• Escalates issues as necessary.

Educational/Skills Requirements:

• High School Diploma and at least 3 years of customer service or production coordination required.
• Prior manufacturing or distribution experience a plus.
• Strong math skills preferred
• Strong verbal and written communication skills required.
• Must have strong computer skills specifically in Microsoft Office software (Outlook, Word, and Excel).
• Demonstrated experience with Enterprise Resource Planning (ERP) systems such as SAP or Oracle.

Position Requirements: Work is typically performed in an office environment, requires periodic walking from department to department, and some stair climbing. Hand/eye coordination is used to operate pc keyboard and related office equipment. Position requires ability to travel occasional to other sites, vendor locations or trade shows.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person