Community Manager

Job Location/ Department: 270 on East Apartments

Reporting Relationship: Reports to District Manager

Job Summary: Responsible for managing and coordinating administrative activities, operations and site resources in order to ensure the financial success, quality and safety of the property, staff, residents, and visitors. As a liaison between staff and management, promote effective communication, cooperation and teamwork in all aspects of property management.

Duties and Responsibilities:

Financial/Administrative Operation

• Coordinate with corporate procurement to obtain competitive bids and prices for property supplies and contracts.
• Approve and submit all vendor invoices and related paperwork for payment according to designated deadlines.
• Ensure accuracy of accounting detail, documents and files for internal accounting audits, HUD and DHCR audits.
• Maintain accurate records and resident files in company approved, audit compliant order. 

Physical Operation

• Walk and inspect property to monitor vacant apartments, model apartments, exterior lighting, landscaping, pavement conditions, etc. Report action items to Maintenance Supervisor and District Manager.
• Ensure property is prepared for scheduled audits or regulatory inspections.
• Monitor apartment inspections relating to move-in and move out procedures.
• Coordinate with Maintenance Supervisor for work related to routine service requests, preventative maintenance, emergency maintenance and seasonal maintenance.

Marketing/Leasing

• Assist Corporate Management in the development and implementation of the Management Plan, as well as, marketing and advertising strategies. 
• Be aware of neighborhood conditions; conduct monthly or quarterly market surveys and shop competition as necessary.
• Understand and be able to “sell” features and benefits of the property to maximize occupancy.
• Accurately record and track quantity and details of telephone and in-person prospects.
• Show and lease apartments to prospective residents.

Resident Retention

• Foster customer service by working with tenants and maintenance staff to solve tenant problems or complaints; follow-up on work order completions.
• Consistently maintain a professional office atmosphere to ensure all residents and prospective residents feel welcome.
• Maintain a positive customer service attitude; be professional, pleasant and responsive to residents, prospective residents, vendors and contractors.

Compliance

• Enforce and adhere to lease rules and regulations as appropriate to Fair Housing laws. 
• Understand and conduct all business in accordance with regulations of HUD, DHCR, HFA, and all other federal and state supervisory agencies, Fair Housing, Americans with Disabilities Act, OSHA, federal, state, local and all other laws pertaining to multifamily housing and employees. 
• Maintain accurate waiting list (AWL) in accordance with program compliance.
• Process required correspondence to remain in compliance with the 120, 90, 60 and 30 day notices (Affordable sites).
• Schedule and perform applicant/resident interviews

Perform other duties as assigned.