Desktop Support Technician, Bilingual

Position Type: Classified
Hours/FTE: 8 hrs daily/1.0 FTE
Salary: $18.00-25.60 hourly
Start Date: As mutually agreed upon selection
Calendar: 260-day calendar
Benefits: Medical, Dental, Vision insurance, paid leaves and holidays, Public Employee Retirement (PERS). Full description of benefits available in ESD-LCEA Collective Bargaining Agreement.

Notes:

• Complete job description is attached.
• Please ensure that your cover letter explains how your experience and interest make you an ideal candidate for this position.
• Oregon schools have been directed by the Governor under OAR 333-019-1030 to ensure that school teachers, staff and volunteers are fully vaccinated against COVID-19. "Fully vaccinated" is defined as 14 days after receiving all required doses of an approved COVID-19 vaccine (currently two shots of Pfizer or Moderna vaccine, or one shot of Johnson & Johnson vaccine). Under this rule employees must provide proof of COVID-19 vaccination. Exemptions may be made only for eligible medical or religious reasons.

A. Complete set up and installation of computers, printers, and related equipment, including software installation, configuration, and upgrades.
B. Create user technology accounts, assign permissions, and assist new users with initial log-in to accounts.
C. Serve as first contact for staff technology related issues. D. Assist in maintaining computer systems and act as back up support if system goes down.
E. Serve as primary contact for parent technology related issues. F. Maintain inventory of all equipment, software, and license users as assigned.
G. Support co-workers in maintaining department-wide knowledge and skills in troubleshooting and diagnosing technology problems.
H. Assist in writing, editing, and revising training manuals for new and updated software and hardware as assigned.
I. Gather information and make recommendations on products or services to address end user needs.

Knowledge/Skill/Training:
A. A high school diploma and more than two years of advanced training/experience applicable to the position is required.
B. Competence in the configuration, operation, and maintenance of Windows and Apple hardware and operating systems and mobile devices. Technical certifications (A , Network , Security ) or an Associates degree in computer science is preferred.
C. Demonstrated skill in providing excellent customer service. Demonstrated ability to manage multiple projects and priorities.
D. Ability to fluently speak, read, and write both English and Spanish required.
E. Experience with families from diverse backgrounds including socio-economic status, race, ethnicity and language is preferred.
F. A valid Oregon driver’s license or ability to obtain one by date of hire is required.

About Lane ESD’s Technology Services
Lane ESD Technology Services provides support internally as well as to sixteen school districts in Lane County. The department’s purpose statement is “Removing Obstacles from Instruction.” In addition to having strong technical skills, the person filling this position will need excellent organizational skills and the ability to consistently provide support in a systemic context.

About Lane ESD

• In providing services to Lane County school districts, Lane ESD seeks to fulfill our core purpose of Shaping the Future: Supporting Excellence in Education. Lane ESD employees strive to embody core values of equity, commitment, leadership, collaboration, and integrity.
• The mission of education service districts is to assist school districts and the Department of Education in achieving Oregon’s educational goals by providing equitable, high quality, cost-effective and locally responsive educational services at a regional level. The ESD partners with school districts, local universities and community college, and other community agencies in providing quality services to the component school districts in Lane County.
• Lane Education Service District provides a wide array of services to the 16 School Districts in Lane County serving about 45,000 students. Services in special education, school improvement, technology, and administrative services are designed to support districts in meeting the challenge of serving a diverse student population. We focus on systemic school improvement, multicultural curriculum, and assisting districts in development of students who are well prepared to be global citizens. Additional information about Lane ESD is available at www.lesd.k12.or.us

Lane ESD is an equal opportunity employer, and complies with federal and state statutes which prohibit discrimination on the basis of race, color, national origin, religion, sex, age, handicap and marital status.