Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 351,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Fraud Analyst to work on-site from our City Center building, located in Newport News, VA.

Job Summary:       

The Fraud Analyst will scale our detection, monitoring, and reporting operations programs for crimes related to fraudulent activity.  The Analyst will proactively monitor real-time dashboards and analysis of high-risk transactions from multiple sources of data.  They will determine if transactions are fraudulent and conduct activities to resolve fraudulent claims from members.  The Analyst will recommend fraud prevention and detection methods to include rules, access restrictions, and controls. They will assist in preparing detailed reports regarding fraud loss and recoveries.

Essential Functions, Duties, and Responsibilities:

• Monitors departmental reports, dashboards, and files to aggregate and analyze fraudulent activities from multiple sources.
• Develops new data-driven rules and reviews existing rules that optimize decision performance between member experience and fraud prevention
• Conducts internal investigations and takes the steps necessary to prevent the members and credit union from suffering a loss.
• Communicates issues involving fraudulent activities professionally and knowledgeably with various agencies and partners.
• Reports criminal activity to the authorities governing the jurisdiction in which fraudulent or criminal activity occurred.
• Interviews and prepares detailed reports from members claiming wrongful or fraudulent activity against their Langley accounts.
• Prepares reports for authorities to include video, statements or voucher receipts, or any other documentation supporting the wrongful activity.
• Works with external fraud prevention vendors to optimize their performance and assist in maintaining, design and implementation of existing and new fraud detection tools.

Qualifications:

• Two years of experience with a financial institution required.
• Two years of experience with fraud detection and prevention tools preferred.

 Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

 Physical Requirements:

The physical demands described here represent those that an employee must meet to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands and fingers, operate standard office equipment such as a mouse and keyboard, and see, speak, and hear. The employee is occasionally required to stand and walk.

 Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in a climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.