Front Desk Agent

• Assist the General Manager with preparing FDSR work schedules and directing staff to adhere to schedules. Adjust schedules as needed to meet business demands.

• Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc.

• Train front desk staff in technical duties, guest service skills, and telephone sales skills.

• Advise and consult with General Manager in situations of poor employee performance and/or improper employee behavior that may require counseling and/or discipline.

• When applicable for a specific property, book group functions and meeting room(s) space.

• Serve as Manager-on-Duty in the absence of the General Manager and Assistant General Manager.

• Process guest registrations, including the computation and collection of payment.

• Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures

• Maintain room status inventory.

• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

• Send and receive telephone calls and facsimiles; sort incoming mail and messages.

• Conduct night audit as assigned.

Guest Satisfaction

• Respond to guest needs, special requests and complaints, as needed.

• Process guest invocations of 100% satisfaction guarantee.

• Smile, acknowledge, and greet guests at front desk and other public areas.

Teamwork

• Be available to work a flexible schedule.

• Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties.

Work Remotely

• No

Job Type: Full-time

Pay: $10.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $10 - $14